Cardinal Financial CompanyReviews of cardinalfinancial.com

Do NOT use this company! We have been “pre-approved” for awhile and Cardinal Financial knew everything up front about credit, income, bankruptcy, EVERYTHING. They said everything looks great! Our credit score even went UP during the process and we told them. We signed a sales contract on a home. We have paid for the appraisal and it’s been done. We have plenty of money in our bank for closing and the seller is even paying closing costs. We are days away from closing and just told not approved for VA loan and they blamed it on the VA specifically but wouldn’t say why. I called the VA directly and they said it wasn’t them that it was Cardinal Financial. Cardinal Financial will not tell me why it is now denied days before closing and I know for a fact nothing has changed on my end and my score has even gone up! I feel betrayed. I am a disabled veteran with over 10 years of great employment record with the government and Cardinal said no problems at all! Then they just leave you out in the dark with your money gone. I have read all of the other reviews and I realize now this seems like a scam. Cardinal you can verify my loan #1000146029. I have already packed and turned in a notice. Now they have left me looking for a place to live! UPDATE: Just was told that the underwriters at Cardinal denied it because I haven’t established any credit. I have been in a Chapter 13 for over 2 years and made all the payments on time with proof. You can’t take on additional debt except for this mortgage and why would I want too! I have almost no debt and I want to keep it that way. THEY KNEW ALL OF THIS BEFORE I WAS PRE-APPROVED! I have increased my credit score and they didn’t even ask me too. They want me to get additional debt to get established credit? I have paid my bankruptcy payments every single month on time for over 2 years and the balance on it is under 10,000 dollars! and my credit score is over 600! These guys are SCAMMERS and liars! My fiancé is in the real estate business and we even sent some customers there. We will make sure to never recommend them and file something with the BBB and anywhere else to make sure this stops happening to people. We are going to contact the VA and anyone else to do whatever we can because they have made mistakes and straight out lied to us. UPDATE IN RESPONSE TO CARDINAL’S LIE BELOW: Income? I make well over the income requirements as I already stated, Cardinal knew EVERYTHING before pre—approval. And in regards to the appraisal, which I have NEVER received a copy of, I have recorded phone conversations that state #1 you first said denied because the VA wouldn’t back it until I called the VA and they directly verified my Certificate of Guaranty was sent to lender on the 12tj. Then here comes #2 LIE , no established credit ( which they knew before , I have been in a CHP 13 over 3 years with every single payment made on time. So after arguing with their consumer advocate, she hasn’t a clue about our entire loan file, she keeps saying it’s income #3 LIE but then says I’m sorry, it’s the bankruptcy. She says the underwriters didn’t know about my bankruptcy. I have conversations and documents to prove otherwise. I received a document that from them stating the reason for denial and it says NOTHING about income. It is a denial that says limited credit references! Which is a joke because I have documents from them that shows they knew EXACTLY what was on my credit. She could never give me a straight answer and all she was worried about was me signing an agreement saying I wouldn’t post any bad reviews and I would take this one down and I had to agree to not hiring an attorney and couldn’t complain to the CFPB ( consumer finance) about all their illegal activities. SO, I also have them saying they now conveniently don’t have my appraisal that I paid for in yet. Keep trying to reply back with your lies CardinalFinancial, I know there is a consumer law suit against your company now and you promise loans, get people pre-approved and take their money when it was obvious you never had any intentions of approving a loan. I will NOT sign your agreement and I will continue to advocate on every website , CFPB, BBB and continue to let everyone know what you’ve done. Check out all the other reviews, CardinalFinancial says this is rare that this happens. It obviously isn’t because you have SO many ppl complaining about the same scam and posting bad reviews about the same thing you’re doing to them. I have even had reputable people from the VA and other mortgage companies say YOU are in the wrong in every way.

If I hadn't already been through two mortgages and a refinance I would have been completely lost with Cardinal Financial. They don't give any transparency into the loan process, they make mistakes and do not respond when you raise the mistakes to their attention (nor do they respond to emails in general), and they do not provide final loan documents within the federally mandated time window before your loan closes. I literally had to skip the original closing they had scheduled in order to get them to correct a mistake in the loan documents (which they sent the day before both the original closing and the rescheduled closing). This is by far the worst company I can imagine having to work with. Save yourself some time and frustration by going with a different lender.

Worst company I have ever done business with, I applied for a refinance on my mortgage and was approved. But the reason I will never do business with them is because they fired my loan officer and forgot all about my loan and when I called to find out what was happening I got the run around every time. Worst service ever...

First the facts - I chose Cardinal based on recommendation from a friend, and they gave me good rates on my Mortgage, I completed the loan application the same day as when I finalized rates with my loan officer. I ordered and paid for the Appraisal the same day. The loan officer and Cardinal were aware of my Appraisal contingency and agreed to meet it. It was 12 days away when the appraisal was ordered. In spite of repeated reminders from me regarding the Appraisal contingency, the appraisal was delivered late (1 day late) and it came well below asking price. Since I had lost my appraisal contingency, the seller would not reduce price and was happy to pocket my $5000 earnest money if I decided to walk away. I had to submit an appeal for the appraisal as well as look at other lenders due to this miss. Now for the experience - It was an utterly bitter experience having to deal with Cardinal. When I repeatedly contacted my loan processor to ask her to ensure that the appraisal came in before deadline, she was extremely rude and at one point, she yelled at me that it was not Cardinal's responsibility and that it was my responsibility. The loan officer never accepted the fact the appraisal contingency had been missed. No apologies, nothing. All he kept harping on about was the fact that "You are worried because the appraisal came in low". I repeatedly mentioned to Cardinal that my biggest problem was that the contingency had been missed and not that it was low. The only reasonable person to speak with me and apologize was the loan processor's boss, but she got involved in this too late. She also promised refunding the Appraisal fees, but I got an email from Cardinal stating that they did not see a reason to do so. Bottom line - Cardinal attracts customers with good rates, but choose them at your own peril.

Mazda of Cardinal Financial first contacted me about my mortgage inquiry. I advised him I had good credit score, good loan to value, and house would apprise for 220K, with less then 50% being owed. I did have an unusual circumstance, and would need to be carefully reviewed. After 3 weeks of reviews, the loan officer in a text advised me the company had approved it. He asked me to pay for an appraisal and it would cost $500. I paid Cardinal Financial the $500 and put the appraisal fee on a credit card, and waited for the appraiser to call me for an inspection. Two weeks went by and Mazda (loan officer) said they were backed up. Then promised in another text his loan director would call me. Another three days went by and I called Cardinal Financial again, and was put on a long hold. Finally they said the director would call me right back. Over an hour later, the director called me and said they decided they are not able to do the mortgage. Cardinal Financial has not refunded the money for the appraisal yet, and no appraisal has been done.

RUN THE OTHER WAY!!! It was like working with the keystone cops... People in the same company were not keeping in touch with each other. I had to stay on top of this VA loan to make sure it happened. I deserved a salary for the amount of work I had to do to get this loan approved. Each group would give a different answer to the same question, they did not seem to know how to use "COMMON SENSE" No one at cardinal was in charge, I was the one who had to keep calling to keep things moving The ball was dropped so many times during the process that i stopped counting. The closing date was never really confirmed, it was a moving target. In the end i believe that I was given a lot of misinformation regarding my VA loan. They forced me to pay off my student loan as a condition to getting this cash out refi. I was not allowed to speak to the underwriter at the VA to confirm anything i was being told by this company. PLEASE,PLEASE,PLEASE...RUN THE OTHER WAY!! Yes it was that bad!! YOU have been warned...feel free to call me for more 702-280-9497 about what they did to me and my husband. My name is Diane

Very bad customer service. Were not able to get my taxes paid out of escrow account. There is no way to talk to the people dealing with taxes. I explained about my delinquent tax statements to customer service associates at least 5 different times and got no help. This has been going on for over 10 days.... Could not get much help from them. My taxes are seriously over due now.

I hardly know where to start with these guys but if I could I would give then zero stars I would. Let me start by saying this was the third house my wife and I have purchased since the housing collapse and the first time we have dealt with a lender who failed to live up their commitments and either didn’t even make an effort to communicate what was going on or outright lied to us. I probably should have known to walk away from Cardinal when the process for uploading documents for the initial loan documentation was so antiquated. But the initial approval process seemed to go OK and I stayed with them. I guess the whole process went sideways when it took their appraiser nearly 2 weeks to submit his report and neither our loan processor nor the sales person could tell me what was going on. Then I was told we could close 72 hours after my wife and I signed a disclosure statement reflecting the appraisal. That turned out to be a lie as it took another 5 days before we were able to close. The only communication we received during this time was from the sales person who called me late on one afternoon to say he had pulled some strings and we could close the following business day, 30 minutes later our builder forwarded me an email where the loan processor had shut the document preparation process down because the loan actually had not been approved. So another lie that led to another day in limbo. In addition, while all these delays were piling up they were charging fees for extending our rate lock. Just to pile on, when we are at the closing the title company agent told us she had never seen a lender as difficult to work with as Cardinal, I guess it good to know we weren’t the only ones to have a bad experience. If you’re looking for a home lender, do yourself a favor and look somewhere else.