Cardinal Financial CompanyReviews of cardinalfinancial.com

SO bad it's impressive HOW BAD. I'm writing this review while I'm on hold (so far for 35 minutes). Cardinal is so impressively bad at everything. 2 days of waiting on hold for 30+ minutes each just to speak with someone who can't help fix a problem Cardinal created. Really an hour just to tell you that CARDINAL SCREWED UP! Said they'd expedite my request, said I'd have a copy of my chat with the agent, said they made a payment...ALL FALSE. They changed payment to my homeowners insurance company, didn't tell me, didn't notify the insurance company, and now I'm the one scrambling to fix it less than a week before it's due. I ALREADY PAID THROUGH ESCROW but Cardinal can't figure out their own system of failures. If you're so bad at managing a simple mortgage, do the world a favor and just sell the company or my mortgage to someone else and close up shop.

No communication, disrespectful loan officer and a lack of basic customer service As a realtor purchasing my own home this should have been a slam dunk and an easy process - my entire file was sent ready to go. I not only had to email constantly for information but I had to beg for updates. This is a people business not a tech one and Cardinal would do well to add some basic customer service into their loan process

So my husband and I used this company to refinance our condo using the VA loan that they offer. Our representative, who took a big nasty dump in our bathroom btw(RIP), had let us know that in addition to lower monthly payments, the first two months we would not have to make payments. Cool, we filled out the direct deposit forms, so we wouldn't have to worry about late payments, etc. Thought everything was grand, until three months later we received a notice that our first two months had not been paid, and they were going to foreclose our condo. LOL WHAT? The first payment date listed on our contract was the first day our direct deposit was supposed to go through. So (1) Why did they charge us two months before the start payment date on our contract (2) Since we filled out direct deposit forms then the first two months would've/should've been taken out of our bank account anyway. Right? Wrong. Apparently they don't have direct deposit. So we gave our bank info to a women (Who feels comfortable enough to go number 2 in someones house she doesn't even know) to do what with then, wipe her BH? I digress, the excuse they gave for having to pay the first two months despite the start payment date on our contract was this, "You still have to pay the first two months, it's considered a period of time for you to settle into the loan." Settle. into. the. loan. Like its a GD chair. Let me settle into this loan because I'm just not ready to pay for it now, I'd rather it get backed up for months. Then pay it. SEND HELP SOS. We're still in the process of getting this sorted, but in the mean time I felt compelled to share how horrible this company is. Do Not. I repeat, Do Not use this company for anything, especially not if you're a veteran. Granted we should've read reviews and done more research but hindsight is 20/20.

In December 2017, Cardinal promised to recompute the monthly escrow payment for my mortgage, if I submitted a receipt for payment of property taxes. I submitted a receipt in early January and a Cardinal representative acknowledged it, but Cardinal has refused multiple requests to recompute the escrow. Cardinal should recompute the escrow payment and refund the excess accumulation.

April of 2016 I completed a refinance with Cardinal Financial Company, as a part of our agreement, I agreed to pay Cardinal beyond my mortgage also my taxes and insurance. And from my escrow account both would be paid on my behalf by Cardinal. However on 07/21/2016 my homeowners insurance was canceled due to non payment, I found there was a confusion with billing from my insurance and payment from Cardinal, we supposedly got it sorted out, I got a new Insurance policy and thought all was taken care of. 12/02/16 I am notified by Liberty Mutual ( insurance) my policy is going to be canceled again due to non payment, I called Cardinal and they told me they would send a overnight payment, again I thought all was well. The payment was not made until 01/03/2017 resulting in the policy being canceled. Summer of 2017 I received a bill from Cardinal for my normal mortgage plus fees and fines because of "lender placed mortgage insurance" I contact Cardinal they agree to remove the fees if I get a new policy, I do so the new policy is in place Aug 1st and Cardinal made the payment 07/07/2017. Since that date I have continued to get bills from Cardinal with fees and penalties related to the lack of insurance I have spoken to someone at there company multiple times a month to resolve the issue which in there terms was " Under Dispute" with no resolve, until in November/December I noticed they had started reporting my full mortgage payments as partial payments because they did not include the fees and fines associated with the forced placed insurance. My Credit has now dropped from 800+ to 700- because of their untimely payments. I would like my credit restored and the issue resolved.

Removing PMI is an awful experience. Everything has to be in writing. They will not answer even basic questions about the process over the phone. They require FULL re-appraisals (at full price) for the house < 2 years after the first appraisal. I am at 78% of the original LTV when I refinanced.

I had a terrible experience. I had not refinance in 20 year. The first person I dealt with gave me some information but did not disclose all the fees involved. As I got deeper in the process I found out about more and more fees. I had to extend my rate lock many times. The first time was because the appraiser couldn't do his appraisal until 12 days after being contracted. The loan processor didn't have any information. i would get forms almost daily and when I asked him why things went up or down, etc, he said he would get back to me and then didn't know the answer. It took 7 weeks to complete this process. I would not recommend Cardinal Financial Company as my experience was horrible!!! Thanks for the update, but you did not address the issues with your employees and lack of customer service and information. A company is only as good as its representatives and unfortunately they did not demonstrate great customer service in my situation. That's where the problem lies.

If I could give a zero or even negative star rating, I would. STAY AWAY FROM THIS COMPANY. I cannot stress that enough. STAY AWAY! Cardinal Financial's loan processors are the people your parents once warned you about. 1. Proper documentation was not given to me in the time allowed by law; 2. My loan was raised without my consent; 3. I was stood up on the closing date; 4. The structure of my loan as well as the funds I would be receiving from this loan were all a lie as when I contacted Cardinal to receive a date when the escrow reimbursement funds would be received, it turned out that those funds were not going to be received afterall. The title company and their representative also told me at closing that the funds would be received. In the end of a long awful road, I was taken for several thousand dollars. Learn from my mistake. Please. There are better companies out there. Cardinal Financial is completely unethical, untrustworthy and does not deserve your business or your money. GO SOMEWHERE ELSE or you can guarantee that you will be completely screwed over like I was. Read the reviews! It appears to be their practice or tactic to say to skip payments and you will receive your escrow as a refund. This is NOT true. Stay away and find a company that has morals. REPLY TO CARDINDAL - I have just forwarded to you several text messages from your loan processor regarding my loan and the amount I was to be receiving (even on the day of actual closing) that contradicts what you have stated below, including my attempts to reach Cardinal when I was stood up by your closing person.