Parker
Can I give less than 1 star
Can I give less than 1 star? Do they deserve less than 1 star? Yes, for making it impossible to cancel. Yes for promising a refund and then not paying. Here are some other comments. I too subscribed to Cardi health for a trial period, didn’t see a auto renewal clause and when I received a charge on my CC I tried to stop subscription but I also got an error message and they didn’t have a phone number to call. I find this company very difficult and leaning on fraud. I still can’t stop subscription. Don’t touch this company - when I went to cancel my subscription they charged me £48.88 for nothing. I had never used their service and wanted to cancel and they have never explained the £48.88 charge They charged my card without authorization for renewal. I just agreed on few weeks and they don’t even tell you when it is renewal time. And even after cancellation they don’t refund the money. They deceive people. It is bad app. I have already given Cardi Health my email multiple times. No refund as promised.
Response from Cardi HealthAug 12, 2026
Hello Parker, We’re genuinely sorry to hear about your experience and understand how frustrating it can be to encounter difficulties with cancellation, billing, or a refund. We take these concerns seriously and would like the opportunity to look into the specific circumstances rather than leave them unresolved. Our subscription pricing, trial and renewal terms, and cancellation information are clearly presented during checkout and are also outlined in our Terms & Conditions. If a subscription is canceled correctly, no further renewal charges should occur. Refund requests are reviewed individually and handled in accordance with our refund policy. Regarding the cancellation errors mentioned, we’d also like to investigate whether there was a technical issue affecting your account and determine what happened with any previous refund request. Please contact us at [email protected] with the email address associated with your Cardi Health account and any relevant billing details. Our team can then review the account history and provide you with a clear explanation. Best regards, Cardi Health Team




