Debra Z.
My 82 year old mother ordered from…
My 82 year old mother ordered from them, information to lower cholesterol. I told her to just search in Google so the next day she canceled it. They refused to give her a refund and kept her money, $66.00! Four emails asking for a refund and they just kept saying they didn’t have her information and refused to issue a refund. No contact phone information. Stay away from this company!!🤬
Response from Cardi HealthAug 22, 2023
Hello, Thank you for sharing your thoughts with us. We truly understand how frustrating and disappointing it must have been for your mother to encounter such an experience. We deeply apologize for any inconvenience caused. Your feedback is crucial in helping us improve our services, and we're sorry that we fell short in this instance. We'd like to clarify that our intention is to provide reliable information and support, but we understand that the online landscape can be overwhelming. Regarding the refund, we do have a process in place to address situations like this. We want to ensure that our customers receive the value they expect, and we proceed with refunds when there's a clear issue with the service. We're committed to resolving this matter fairly. For any further assistance or concerns, please don't hesitate to reach out to us at [email protected]. We genuinely appreciate your understanding and patience as we work to make things right. Sincerely, Cardi Health Team