Kerry F.
For my health issue
For my health issue, the app was not as useful as expected. I too tried to cancel the 6 month subscription that I purchased. I didn’t even try to get a refund for that period. Now 6 months later I see another charge. I reached out to customer support to explain that I didn’t even utilize the app during the first subscription and tried to cancel it. I inquired if I could get a refund for the new charges. They refused to refund the second charge. I hadn’t used the app since the 1st week months ago. I definitely would not recommend just based on the customer support even if the product worked for me. I am very disappointed with this experience.
Response from Cardi HealthDec 1, 2023
Hi Kerry, we're genuinely sorry to hear about the challenges you've faced with our app and the subscription process. We understand your frustration, and we apologize for any inconvenience caused. To address this matter promptly, please contact our support team at [email protected] with your details. We're committed to resolving this issue and appreciate your patience and understanding. Thank you for sharing your experience with us, and we're here to assist you in making things right. Cardi Health Team