The hood protector did not fit. I ordered a 2025 Ford Escape ST-Line Hybrid. The hood protector that I received says 2023-2024 Escape. The only response that I am receiving from Car Cover USA are these reviews. All I am asking is that Car Cover USA send me the correct hood protector. How do I accomplish that?
Response from CarCoverUSAOct 27, 2025
Very simple, look at your order confirmation, order receipt, tracking or any page on our website, all have our contact info.
thank you
Also if you read the website, shopping cart, order receipt all clearly display production time ( custom parts have to be made ) + shipping time. Your order was shipped exactly as paid for Fed Ex 2 day shipping.
Contacting the product manufacturer Covercraft the reason it did not fit was customer ordered for the wrong model vehicle.
Again customer does not understand what production time is,
the ship date is clearly stated on the website, at checkout and again in the shopping cart all before you pay.
Customer received the correct part as ordered, did not order as per his vehicle model, that's why it did not fit.
Please check your emails !!
DS
Dawn S.
Dashboard Cover Never Arrived - Customer Service is of no help
I ordered a dashboard cover from carcoverusa.com over a month ago and have not received the product. I paid additional shipping fees on top of their standard fee (they didn't disclose this detail on their website and instead have a nameless customer service person advise me that I had to pay more $ since I reside in HI).
Despite multiple emails to customer care they have not been able to resolve. They told me the product comes from Mexico and is shipped FedEx and then at some point in the shipping process it goes to my local post office for delivery. The FedEx tracking number they provided is not a legitimate number and my post office has no such package for me. The owner of this company is listed as John Carrero, Staten Island, NY yet this person has no public contact information. If I had known this was going to be such a debacle I would have avoided this company altogether. And, they don't provide a customer service number. All correspondence is via a general email with incompetent customer service who does not provide their name.
Avoid this company!!! And, if they end up resolving this issue I will update my review however I'm not going to hold my breath given what I've experienced to date.
UPDATE as of 9/18/25: the customer service person I heard back from today promised to send me a replacement to the dashboard cover I never received. However, within a few hours, I received a generic email "Replacement Order Canceled" without any explanation. So, I'm now asking for a full refund including shipping fees. This has been an absolute horrible experience dealing with this company. The owner is supposedly John Carrero of Staten Island, NY yet all phone numbers associated with this name and CarCoverUSA are numbers that are no longer in working order. If I don't receive a full refund I plan to file a formal complaint with the Attorney General's office and the Better Business Bureau.
Here is proof that CarCover USA is being completely dishonest about what was promised to me today.
On Sep 18, 2025, at 2:27 PM, CarCoverUSA
Replacement order cancelled,
On 9/18/2025 6:46 PM, DAWN SHIELDS wrote:
Ok, thank you for providing this level of detail. I sincerely appreciate it. I will let you know if this product reaches me by the end of next week.
Regards,
Dawn
From: CarCoverUSA
Sent: Thursday, September 18, 2025 3:13 PM
To: DAWN SHIELDS
Subject: Re: CarCoverUSA Order #508567 has shipped.
Rarely do we ship to Hawaii, & very very rare Fed Ex loses a package, again sorry.
No one here by the name of John Carrero and no you are not dealing with the owner.
DashMat factory ships 100's of orders daily.
The part was re ordered yesterday as stated from the DashMat factory and a rush replacement was requested, you will more than likely get 2 now.
Normal rush production time is a few days, shipping approx 5-7 days to Hawaii
thank you
9/19/25 - Customers beware. If you review the reply from the owner of CarCoverUSA you'll see that he not only published my personal information but he is now trying to insult me by saying I'm disturbed. What sort of individual does this? I have not ever posted anything bad about a company but due to my horrible experience I wanted all consumers to be aware. There are other reputable companies out there and this isn't one of them given my recent experience
Response from CarCoverUSASep 19, 2025
Dawn Shields
241 Awaiku Street
Lahaina , HI 96761
Email: [email protected]
Phone: 206-409-0234
Update we went above and beyond for this customer, replying almost instantly to her every email, Fed Ex confirms delivery, she claims she did not receive we ordered a replacement but still not good enough for this nut.
She has been added to the Business Customer Blacklist ( only the 2nd one in our 20 years we have submitted ) basically letting all business know to beware of this buyer, the worst of the worst.
The customer
Dawn Shields
241 Awaiku Street
Lahaina , HI 96761
Email: [email protected]
Phone: 206-409-0234
Order shipped as paid for, sent the Fed Ex proof, she denies receiving it and replacement was sent.
Dawn Shields
241 Awaiku Street
Lahaina , HI 96761
Email: [email protected]
Phone: 206-409-0234
Part shipped as ordered
valid Fed Ex tracking proof confimrs deliver
Obiviously a very disturbed single person, no way this nut has a partner,
Dawn Shields
241 Awaiku Street
Lahaina , HI 96761
Email: [email protected]
Phone: 206-409-0234
Very disturbed person ?, obliviously single as no one would get involved with it.
Dawn Shields
241 Awaiku Street
Lahaina , HI 96761
Email: [email protected]
Phone: 206-409-0234
The Nut is back again, Sellers Be Aware of this nightmare customer. As she attempted to post the owners info numerous times above she questions "who would post someone's personal info" "What sort of individual does this?"................the Nut
Ah hello you nut, read what you wrote you are that type of person.
Case closed her email has been blocked from our servers,
Dawn Shields
241 Awaiku Street
Lahaina , HI 96761
Email: [email protected]
Phone: 206-409-0234
MD
Milton D.
Product was to be delivered 9-12
Product was to be delivered 9-12, I have not received it
Response from CarCoverUSASep 16, 2025
Hello
we provide a Estimated "ship date", please check your order receipt, that's not the delivery date, its the estimated date the order will ship, as all our products are made to order not in stock as stated on the website,
thank you
AS
Albert S.
The product does not fit
The product does not fit. It seems to have been constructed upside down. The rearview mirror in my car is offset, so the sun shade fits if I install it inside out. This is not satisfactory. I have photographs that I would be happy to submit. this must be returned and replaced or refunded as defective.
Thank you.
Response from CarCoverUSASep 2, 2025
Customer confirms was ordered as per wrong vehicle.
BB
Benjamin B.
2 weeks to ship a product without full…
2 weeks to ship a product is not very good customer service, customer service states when ordering "2 weeks shipping" is disclosed but obviously it is not brought to the costumers attention or I would not be writing this review. Sites like Amazon clearly state with shipping an estimated ETA before final purchase.
Response from CarCoverUSASep 2, 2025
Ship date could not possibly be any clearer, Its actually highlighted and in BOLD. Its displayed during the ordering process, in the shopping cart & again all before you pay at checkout. Than also on the order receipt.
CU
customer
Still have not received the product or…
Still have not received the product or any idea when I will get it
Response from CarCoverUSAAug 12, 2025
Check your email and you will see the tracking was sent to you, Your earth link is blocking us.
CG
Chris GQ P.
Very disappointed
Very disappointed. I ordered the correct seat covers for my vehicle based on the information provided, but they did not fit at all. I returned them immediately, paid for return shipping out of my own pocket, and still haven’t received a full refund. Customer service refuses to refund the shipping cost and is now requesting proof of installation, after I already shipped the item back. Extremely frustrating experience with no resolution. Would not recommend.
Response from CarCoverUSAAug 7, 2025
All this was explained to the customer numerous times. Clearly sated on the website, at checkout before you pay, in the shopping cart, on the order receipt, return authorization and again in the return Policy. Very simple if a part ordered does not fit please send a photo showing the issue and we will submit to the factory and if a defect is found the customer will get a replacement or full refund. This customer did not take any photo, provide any proof at all, only stated I ordered & installed correctly, but refused to show anything. So we have no way of knowing if it was ordered or installed correctly. 90% of the time its customer order or install error, we are always willing to help just request the proof so the factory can confirm.
TO
Tammy O.
This is the worst company I have ever…
This is the worst company I have ever dealt with. I ordered a dark charcoal car dash cover, I got a light gray low quality. And then when I complained a rude customer service. I see many bad reviews on the Better Business Bureau. I’m fighting them to take this back without charging me a 20% restocking fee and return shipping. This is the most ridiculous company, no common sense threatening to send me into collections. My credit card company is the one who is investigating it. They have no business sense. And a ton of different addresses and just very flaky and sketchy. The response is full of lies. The color was light gray I have a photo. If you look at how many complaints they have in the Better Business Bureau you’ll see that it’s not me it’s them. Also I did not keep the product. My credit card company told me to hold onto it until the dispute was settled. But I have shipped it back. So that’s another lie and they are just I’ve never in my life Dealt with anybody such as the person that’s on the other end of this dispute. I don’t know there’s so many different addresses, and this guy or girl whoever it might be has no customer service skills whatsoever the product sucked. It is just awful looking product. I’m not satisfied with it and that’s the bottom line. It’s my money. I choose where I spend it and I don’t wanna spend it on that piece of shit thing I received. Take a look at the Better Business Bureau complaints against them then you’ll see who’s who’s the liar. They never offered for me to return and replace it . How did they want me to replace something that I didn’t even like. The quality of the product was not up to par. For the price point that they’re on and the reputation that they fake online. It is not anywhere near a quality product. They might have some other good products, but this is not one of them. Again the lies out of this company I was never offered anything but to return it pay for the rest shipment and 20% restocking fee. That was my offer. That’s bull. I didn’t like it. It wasn’t what I wanted. It wasn’t quality. I should’ve had a full refund. That’s what a good company with a great product does.
Response from CarCoverUSAAug 7, 2025
This has been sent to collections, will be credit reported & a lien placed against this customer for theft of services.
Too many insults & lies, not even worth the time to reply to.
She has mental issues.
Rude & Nasty customer was sent the exact color dash cover she ordered. She did not like the color and was offered to return & re order. She refused and filed a credit card charge back getting her self a full refund while keeping the product. That's stealing ! Obliviously you need to return for a refund. This is the most ridiculous customer, no common sense, she has been sent to collections, will be credit reported & a lien placed against her for theft of services.
