Glendalough V.
Having issues
This company is listed on the Better Business Bureau website as All Guard Protection. The address is exactly the same as Carcovers.com. What they are doing is calling their company All Guard Protection as that is the name of their car covers. You see "AllGuard" above the type of cover it is. Why not put your actual name? Is it because they don't want to be found? I have a Kia Soul which is a subcompact SUV. It is NOT a car as it is several inches taller than a car, but they have the Soul miscategorized as a "Car" under "Model" when you go to choose your vehicle. I didn't figure this out until the 2nd cover I got still didn't fit. Got the Platinum one first, it was way too reflective at night, it was like a sitting duck and the Soul has been the victim of hundreds of thefts. It didn't quite fit but didn't think too much of it, especially on the front of the car, it failed to cover the bottom 1/3 and sent it back and exchanged it for the Ultimate. Had to pay freaking $75.00 to return. Got the new one and still didn't fit, it doesn't cover about the bottom 1/3 of the car. I didn't really think anything of this the first time, but when you choose your vehicle and model, the next screen shows a car under the cover. I played around with it and decided to look at the covers for a SUV and saw the video of the guy Bob putting a cover on an SUV. Then I went back to the vehicle choices and chose "SUV" under "Model" and the image showed an actual SUV under the cover. I realized that the Soul was not put in the correct category which should be SUV. The person I contacted about the first cover I bought so that I can do an exchange, was very responsive by text and I got the replacement cover. But when I contacted the same person about this one not fitting she responded once and when I sent her more information, no responses after that. I got a text from another person about my looking at one of their covers and I explained my issues. He seemed to help me somewhat, helped me contact customer service but customer service and this person are not responding. Not sure if this will get resolved and starting to get upset.