CarbonhealthReviews of carbonhealth.com

They keep billing me for visits that I didn’t even have !!! Super frustrating and annoying, don’t go there.

Use tele-health service and got a $400 bill 3 weeks later even with insurance while no insurance cost is $99. Billing department took 30+ minutes to answer.

Carbon Health's website has a price list. For a virtual visit, they have the price of $99. Got on the virtual visit. Was on there for less than ten minutes and was told to go into the office. Saw them claim $400+ to my insurance and I have to pay $119 out pocket. On my visit in the office the next day, they said they were not in network and had me sign a notice. Didn't have much choice since I needed care. I checked the insurance's website and they are in network plus messaged and called them to confirm that they are indeed in network. The bill for the in office plus lab work submitted was $600+ and out of pocket was $210. The latter visit was high but I got a real professional actually doing something and there was lab work which was really a $350+ covid, flu and rsv test. Called them to get more info on charges. They said prices are for people who don't have insurance so they charge more to insurance holders. So they make more money off the insurance carriers and insureds by inflating the prices. At the end of the day, insureds are screwed. Be aware!

I wish I had read these reviews. Please do not go here. They have EXTREMELY shady billing practices. I expressly told the woman at the front desk at the Austin Arboretum location I did not want my card placed on file. It's an FSA card and I need to authorize every charge. She said okay, then apparently proceeded to place my card on file without my authorization. I read EVERY form I signed, and I did not authorize it. She obviously did an electronic consent without my permission. Weeks later, I get a $10 bill and before I could even pay it, I get a "Thank you for your payment," and an email receipt. Huh???? Now, I have no idea if/when I'll get another random charge. Then, billing just keeps rerouting you and the providers play dumb like they don't know what's going on. I advise EACH AND EVERY PERSON who has dealt with this to complain to the attorney general in your state if they accept these complaints. Then complain to the state medical board and your insurance company. Be sure to also name the provider. That's the only way companies like this will be held accountable.

The doctor appointment was fine, my problem was really about the billing. My insurance company handled the scheduling of my appointment. My appointment was rescheduled to a day earlier than originally booked, but they managed to keep two appointments in their systems and charge me for a no-show. In other words, their mistake is something I should pay for. It's impossible to get a hold of them they threaten with collection instead of looking at the mail I've sent. Totally unprofessional. If capitalism works companies like this should go out of business.

Carbon Health's billing is ENTIRELY unacceptable. They do not bill the right provider information on the claims, they refuse to help insurance straighten it out, they BLATANTLY lie to you about claim submittal. Their customer service is hot garbage. They balance bill you, they never call you back, they rarely answer the phones.

Carbon Health billing is the worst company in the world. I was charged $475 for a covid swab. Apparently, Anthem BC was no longer in network with them and they DID NOT TELL ME. I paid for my copay of $25 and got billed $475 with only 3 days notice. Called and got sent back $300. Appealed the claim with Anthem and they kept the charge. 4 months later I am billed $78. FOR WHAT?! Do not go to carbon health. I’d rather self treat myself than to ever step foot in one again. They are a SCAM.

FRAUDULENT BILLING! I had an appointment with Dr. Romines at the Echo Park Carbon Health Center in November 2022. It was an ObiGYN appointment where I also had bloodwork done, general wellness exam, and the Dr. prescribed me a Gardasil vaccine. I paid for the vaccine and visit, and was told to return for the second dose in a few months. However, I was billed a month later by Quest labs for over $800 for my bloodwork. Then, in June, I came in for my second vaccine dose and was billed about +300. I paid these bills so they would not be moved to collections. However, I have learned that these billing practices are ILLEGAL. I am uninsured, and I was not provided a Good Faith Estimate for the costs of the bloodwork (which must, according to the law) include the costs of third-party lab testing. I was not provided a Good Faith Estimate for the cost of the vaccine — which would be administered in 3 doses. This means the estimate should have included the cost of all 3 doses, plus the administrative costs. The No Surprise Billing Act requires that all reasonably predictable treatments that will be part of the scheduled prescriptions be included in the Good Faith Estimate provided to uninsured patients. The Estimate must be accurate within $400. I did not receive an estimate at all, not even orally. I called the Echo Park Carbon Health Center about this issue and explained that I was not provided an estimate. The manager Earl Ruffin apologized, but he said that he was “completely unaware" of the law regarding providing a Good Faith Estimate. It is illegal to bill for expenses I was not given a Good Faith Estimate for. This is because it violates patient consent to the cost of procedures. It is also incredible to me that the facility manager did not even know that it is a federal requirement to provide patients with an estimate. I have already filed a Personal Arbitration Claim, hoping to resolve this matter.