CarbonhealthReviews of carbonhealth.com

Please don't get services from this place. Service is great, I have no complaints about that part. It's their billing that is the problem. I got serviced back in October 2023. The only thing I should be paying is my copayment, yet they keep billing me to this day April 2024. Here's another kicker, I emailed them about this billing problem back in Nov 2023, tell me why they only got back to me two months later in Jan 2024 when I had already called their billing department a month prior? That was when they told me the bill would be taken care of and I had no further actions to provide. And then I get emailed with a bill that is over 90 days due. Even my insurance is confused, that is how bad it is.

No one cares

THE MEDICAL SUPPORT AND QUALTY IS TOP NOTCH AND GREAT AND CARING. I AGREE WITH ALL OF THESE POOR REVIEWS, BECAUSE THE BILLING DEPARTMENT KEEPS BILLING ME FOR VISITS OVER A YEAR OLD! EVERY TIME I COMPLAIN TO THE BILLING DEPARTMENT THEY IMMEDIATELY COME UP WITH SOME NEW INCORRECT BOGUS BILLING!

a Scam!I I walked in for an earache simple right? NO girl front desk overly complimentary you're so pretty ect ..weird,,, I waited while she took my info which was my driver's license and my insurance ok good she says then she walks back to the exam room for a while. then she says I don't think your birthday is right! What? I knew right away something was fishy! back into the exam area and returns and she says well we can see you, but you will have to pay 200.00 dollars then your insurance will pick it up when you call them and fix your birthdate! lol ,,,Stay away they need to be reported ~

Do NOT go here. I got charged intially $85 for a test as they told me insurance would cover it. Then, they charge me $140 out of the blue and I call. I waited over 30 minutes for the customer support to answer the line. And they said, that the insurance decided I had to cover the entire fee PLUS the person I was talking with got super defensive and mad at me. To top it all of, I haven't even received my test results yet almost 1 MONTH LATER. AVOID!!!! SCAM AND TERRIBLE SERVICE.

Just got an email from CH billing about an unresolved issue from 6 months ago! Unbelievable. And after writing a lengthy complaint, the response was comically off base in language and tone. CH is a horrible scam machine- stay away unless absolutely necessary for Urgent Care. The whole story is a long one- to shorten it up they screwed up on an Rx renewal after I had seen 2 different practitioners (both who quit a week after I saw them), and then insisted that I come in for an unnecessary 3rd visit with another Doctor in order to get my already established Rx (for Blood Pressure, so I need this). The horrible woman- Diane Saxton, I believe- in customer service assured me I would not be charged for the visit- and I was. They are still trying to get the $40- FORTY DOLLARS- from me, and they fraudulently billed Blue Shield as well. DO NOT USE CARBON HEALTH. Horrible, horrible, uncaring customer service.

AVOID!!!!! The worst experience I've ever had in my life. An absolute nightmare. They will charge your card for the full amount immediately after the visit, then claim not to receive the check from your insurance. I've emailed billing and support dozens of times with no response. I've called so many times and they put you on hold for 40 minutes+. I was charged $750 for a visit to get antibiotics for a UTI

They are shady. Charged my card without my permission (I emailed them to send me the bill so I could call my insurance) for a bill that shouldn't exist because my insurance covers it. I have called dozens of times and I'm on hold for at least 40 minutes each time, I've been hung up on multiple times, and I've emailed over the last 3 months without a reply.