CarbonhealthReviews of carbonhealth.com

Wayne Carpenter, nurse practitioner at Carbon Health Urgent Care, did not take into account patient history for treatment. I even offered to show him my medical history. I am on a family vacation, I feel terrible, and now I’m leaving urgent care sick and upset.

Medical service was good BUT BILLING DEPARTMENT HORRIBLE ,THEIR CUSTOMER SERVICE,NEEDS TO BE INVESTIGATED BY THE NEW JERSEY STATE BOARD OF MEDICAL EXAMINERS!!! I currently have experienced a horrible billing issue with them. The doctor is a nice guy, ,however, they bill and collect money from your insurance company then send you a bill for more than they collected from your insurance company. The bill arrives electronically because they do not use paper, it indicates that they have collected no money from your insurance company and you owe them money…. You call your insurance company they inform you that Carbon Health has been paid in full. You then call Carbon Health and after a two hour wait someone picks up and you get disconnected. You then call Carbon Health and after an hour and a half or two you finally talk to someone who could care less about what you’re saying. You explain your situation and they say they will take care of it. Then after a day or two you get another bill from them and it continues indefinitely. They never fix their problem and make the collection your problem. It’s an HORRIBLE experience with them. I would never ever use this company again. Stay away at any cost if you dont want to pay an over-priced health cost! By the way they charged my insurance company over $500.00 for a 30 minute doctor visit. Totally a scam! Date of experience: September 3, 2024

Called multiple times to contact billing as they had billed me additional $100 more than price listed. 1st call - waited 15 minutes, sound started glitching, then called ended itself. 2nd call - reached someone (or maybe a pre-recorded "voice") pretending they couldn't hear me, then ended the call. It's a frustrating process I'm sure they do on purpose. Currently on the line for my 3rd call. At least they are creative in how to scam and avoid you to make you give up.

Same as other reviews, I had experienced horrible billing issue with them. The doctor is in my network, however, they claimed the whole carbon health is out of network even when my insurance company realized what they did wrong and ask them to refile the claims. They never fix their problems, and even worse that they go ahead directly charge money on your credit card, even without your permission! Horrrible experience with them. I would never ever use this company again. Stay away at any cost if you dont want to pay an over-price cost! By the way they charge my insurance company $571 for an 30 minutes virtual doctor visit. And they even claimed it is a office visit thing! Totally a scam!

The office staff does not properly check your insurance. Upon booking the appointment, I was told my visit was completely covered and would only have a co-pay. My insurance rejected the claim: $300 vs $30 co-pay! At the booking, I clearly stated I would not be taking the appointment if it wasn’t covered, so they either lied outright or are not actually checking whether your insurance plan covers the visit.

I had an appointment scheduled in a location close to my house specifically for a plantar wart removal. After waiting for a while they told me the machine they use for that procedure was inoperable and I had to go to another location. I proceeded to the other location. Again after waiting a while the doc said she didn't know why I was sent there because they don't even have the machine. I was charged for an office visit. A month later I was charged more for an office visit because my insurance didn't pay. I called and emailed the billing help and was given a run around. I don't think I should have to pay because I walked through the door and lost wages with the amount of time spent. For 3 months now they made me believe something was going to be done. When I called today after a very lengthy conversation I was told there was nothing that could be done. No refunds. They could improve their policies on refunds. They could improve their communication between locations because they didn't let the new location know I was coming. They could of called and canceled my appt knowing the machine wasn't working but no they wanted my money.

Terrible Model! Badly Run creating more billing and revenue then actually focused on patients. Original Dr and Primary Care super easy and great at what they did. But they don't last. Also, supposed to be a Digital Model where you can interact digitally for administrative things. They don't monitor the inboxes and/or staff with lazy people that will tell you to book appointments so you can come in and watch a practitioner type into their computer. This is for routine, recurring care. They get paid for every appointment. Also they can't keep doctors....hmm...this limits your access to care. They have no practices in place to ensure the transition of care. they send you a form letter that says they are managing it and don't do anything. I now have to schedule 3 appointments to get exactly what was being done...at cost to me and my insurer.

As wonderful as this clinic was when we went to it trying to get our medical records after we left from them has been a horrible experience. We moved to a different state and I was in need of my children’s shot records plus my medical records since I have a medical condition I have to keep track of. It has been almost 6 to 8 weeks since this process started, and I have still not received any medical records or follow up from the clinic. The clinic manager called me today and told me there is nothing she can do and I have to keep reaching out to an email address that told me to contact her clinic at this point my children shot records which I needed for their school didn’t come in so they lost their place in their charter school, which has over a 500 child waitlist and I had a medical episode Because I could not receive the proper care due to my practitioner waiting for my medical records and before people say oh they have an app which malfunctions and I cannot print my records out on it faxing the records was not an option. mailing them to me overnight would have been the best course which I offered to pay for unfortunately, this clinic does not care about you once you’ve left them They do not care as wonderful as they look and some of the people who work at the clinic are just avoid this clinic at all cost. It is not worth the stress or your children finding you passed out on the floor in a medical episode because of their negligence .