CarbonhealthReviews of carbonhealth.com

Their billing system and total lack of customer service and empathy are incredibly poor. Suggest you avoid them like the plague.

The entire experience with Carbon was a disaster. The PA who "saw" me only asked if I wanted antibiotics. I said I'd like to find out why I was ill first. She wouldn't do any tests because she said my insurance wouldn't pay for it. Really? As if that wasn't bad enough, OVER ONE YEAR later, Carbon charged my credit card. No warning, despite the No Surprises Act in CA. My health insurance said they never received a claim. Carbon had billed the wrong insurance, and had received a denial a year ago but never informed me. Despite its error, it still refused to bill my actual insurance plan. This is an inept and highly unprofessional organization. Stay away.

More than likely do not support your provider even though it appears that way online and in person. You will most likely end up paying out of pocket for the visit. Should stay away.

The doctor seemed new. They did not do a rapid strep test . They took cultures to send away. Told us we would have results in 3 days. 11 days later several calls, messages , rude staff experiences and we still have no answers. Or even proof cultures were actually done. 3 prescriptions were sent to the pharmacy one never made it so we went back to try to get that fixed the next day and we were told it was sent and a print out that was not a legal prescription was handed to us and told us that is all they could do. This place is awful. From treatment to customer service to billing.

Is it possible to give a negative star review. They had some great providers. HAD being the operative word. They either got canned them or the people left because Carbon sucks so much. They never gave adequate support to the locations. Now they are dunning me for money that I do not owe for visits from a year ago. I am an attorney. If they keep dunning me, I will pursue legal action. Particularly because they are not following consumer debt laws.

I have a billing issue. They billed me for an eye exam i refused to take for an irritated eye. Now my insurance company wont pay it and I can't even get my medical records as their site to request records is erroring out and no one I have contacted can help me. Isn't it illegal to not release records?

Because they are a for profit company that basically tries to operate like another “industry disrupter”, they will immediately shut down their offices with little notice during “pivots”, leaving patients high and dry. No offense, but that’s a surefire way to destroy your business if you are in the healthcare sector.

Do not go to the Somerset facility. Trish Walsh was rude and condescending. My daughter was in pain and I will put in a complaint with the insurance company. Stop working with patients if you’re going to be unprofessional.