Carbon2CobaltReviews of carbon2cobalt.com

This is about trying to stop receiving their catalogue. On hold for over 10 minutes trying to talk to someone. I tried twice. There should be an easier way to stop receiving their catalogues.

Pair of "fluffernutter" sweats were a Christmas gift. Post Xmas, received a "care instruction" email to wash cold and hang dry. Shrunk to pedal pusher length-unacceptable. Followed return process and shipped back, reviewed by the warehouse who decided to accept for refund. Deducting $7.95 from refund for using their prepaid return label. Will never purchase from them again

Both rear pockets sewn shut on a pair of $69 cozy crew sweatpants. C2C chat agent said that pockets were sewn shut to maintain "integrity" of the item. She suggested that I use a "thread cutter/ripper" to remove the thread line. I told her I had no idea which thread line to remove, and she suggested that I go to a tailor for assistance. She claimed that most online companies sew shut the pockets of their pants. This is just absolutely absurd and untrue for a pair of $69 sweatpants. I think that their factory made an error which wasn't picked up by C2C quality control and they're just trying to weasel out of making necessary adjustments. Instead of giving me a song and dance reply, C2C should cover costs for replacing with a proper item. This is unfortunate since I have bought fleece pants from them before without this sewing error issue. Attached are photos.

I ordered a long-sleeve shirt and the sleeves were too long, going down my hands and I am 5 ft. 8" tall. But the real problem was their shipping policies. I paid $110.80 and my refund was $88.95! I would understand them charging for return shipping charges, but not $21.85! I will never shop with this company again.

I would give them ZERO stars if I could. On 12/11 I ordered my wife pajamas and socks. I was told the pajamas would be delivered on 12/24 and the socks in January. The ship date keeps changing. Now they are saying the items will not be shipped until March. She doesn't need winter items in the spring.Stay far away from this company

I really wish I had read these other reviews first. Perhaps I can save someone else. Don't order. Don't trust them to do the right thing. I ordered a $95 shirt that I had my eye one for a while. Finally decided to pull the trigger. Got it, washed it....and out of the wash, it will never ever get close to looking like the photos. No amount of ironing will ever accomplish it. Return policy says only unwashed items. I sent it back anyway...there's no way to know the quality until it's been washed. They sent it back to me and refused the return. Even put in their notes "covered with hair." Customer service will do nothing about it. I'm stuck. Tempted to file a complaint with my credit card, but by the terms of the order Carbon is "correct" in refusing the return.

Poor quality. Colors fade after first wash cold water

Bought a jacket for my husband for Christmas. We live in the Northeast and the jacket seemed acceptable for just going from car to location. Not expected to use for extended time outdoors. For $169 ("on sale") I guess my expectations were way too high. It's a glorified windbreaker! Will not be purchasing anything else from them.