Carbon2CobaltReviews of carbon2cobalt.com

An order placed in early February has still not arrived. Very poor communication and customer service is done outside the US. Difficult and disappointing! Buy local and talk to people who care.

Their service@carbon2cobalt,com is a sham The above email is ALL over their website as a supposed link so one can leave a question or such via email contact. I tried at least 8 different places on their website having that email link and not a single one was a working link. Sending to that email from my email resulted in a "unable to deliver" message to my inbox. Trying to enter it on the internet for a response results in nothing at all. They even have a link to their legal dept. which doesn't work either. But all is well on the link to subscribe to their emails for the latest stuff to buy . . . I doubt this is unintentional.

I ordered this bracelet expecting the colors would be vibrant as shown in the images. Instead the colors are bland and hard to see that there is a color difference. Would not recommend ordering jewelry through this store

Inconceivable that you cannot enter a delivery address different than the billing address. This was a gift...how did they make it through christmas? very disappointing. Chat line told me i had to call in - where i waited 20 min....wait time would probably go down if you could order via the website.

I placed a Christmas order with Carbon2Cobalt with expedited shipping. My order confirmation showed standard shipping instead. I immediately called and emailed, and the call center assured me my order was expedited and would arrive before Christmas. Instead, my order sat in their warehouse for three days, from 12/19 to 12/22. On 12/22 at 5:00 PM, I received an email saying one of the shirts was out of stock. The other shirt did not ship until 5:00 PM on 12/22. On 12/24, I checked FedEx tracking and learned my order would not arrive by Christmas. When I called the Venice, CA store to ask for help, the person I spoke with hung up on me. I was not rude. I was shocked at how badly this order was handled. Because of Carbon2Cobalt’s poor handling of my order, I was even considering driving 30 miles during a flash flood to pick up a shirt at the Venice, CA store. Instead of help or accountability, I was treated with complete disrespect. Being hung up on, especially on Christmas Eve, was unbelievable. The only reason this experience did not feel like a total loss was Brian from the call center. Brian does not work for Carbon2Cobalt, yet he showed more care, empathy, and professionalism than anyone within the company itself. He listened, acknowledged the mistakes, and genuinely tried to make things right when Carbon2Cobalt clearly would not. This is one of the most inefficient and disappointing customer service experiences I have ever had. I will never order from Carbon2Cobalt again. If Brian ever starts his own company, I would gladly be his first customer.

This company is horrible..........100 bucks for a shirt made in India or who knows where.....tried using chat for an issue and the response was please call our toll free number for help....cancelled everything....

Purchased a pair of boots that once they arrived, looked nothing like they did on their website. When I returned them, I received an email saying the boots looked used (they were not!) and they were sending them back to me without a refund. Absolutely horrible company with substandard items that they try to sucker you into buying with pictures of articles that aren’t there’s. Stay away from this company. Carbon2Cobalt is not legit.

It took me 20 minutes to undo the buttons on the denim jacket. Never in my life had I had to use brute strength and poke pens through the holes to get metal button through the hole.RIDICULOUS!!!!