Carbide 3DReviews of carbide3d.com

I purchased a Shapeoko 5 Pro in August of 2024. I was a completely new to CNC, so chose to go with Carbide 3D due to their 60 day "if it breaks, it's on us" guarantee, good customer support reviews, and what appeared, base on about a year's worth of YouTube videos and research to be a good quality machine. Over the last year and a half, their customer service has exceeded my expectations. They recently replaced a part on my machine that was well out of warranty, completely free of charge, and even paid the shipping. Plus, the machines are made in the U.S.A and customer service is located here as well.

I recently bought a Shapeoko 5 Pro and it's my first CNC. There is a learning curve no matter how much you do your homework. Carbide3D support has always been there to answer my questions and help with issues with super-fast turn around. You can get them on weekends and hear back within just a few hours during the day. The support folk know their stuff. No need to be kicked up to a higher level support person, no nonsense, no run-around, no down-time!. You get the right answers right away. I know of only one other company on the planet that provides support this good.

Carbide 3D is an awesome company that listen to their users. The users play an active role in developing the machines and software. I am an active user on their community form and the biggest issue is CNCing requires multiple discipline. You don't just click and it carves you something. You need to know computers, the design software, conversation software, the software to drive the machine ...ETC You don't just turn it on and it works, everyone's environment is different. you need to understand your environment. So yes there is a learning curve. The good news is they have a great community that goes out of their way to help you. Ask any question. Carbide 3D creates one of the best packages to help you down this journey. As close as you can get to a one stop in this field. They are active on the forms and are quick to listen.

Great Customer Service! I have had a couple of issues with my Shapeoko 5, however the customer service that this company provides is the best you could ask for. They are here to help and a quick with resolution! Great purchase and great experience!

I recently purchased the MC Etcher Diamond Engraver Bit set of both in the 120 and 90 degree tip. I am very happy with it so far. It has performed well on a variety of surfaces such as aluminum, steel, galvanized metal sign sheets, and glass. It has opened another level of usage for my Longmill CNC. * Just a note to Canadian buyers to be prepared to pay duty on your order when it arrives. I was a little disappointed with that but that isn't the company's problem and I see myself using these bits quite often:) go ahead and order in spite of paying that.

I really can't speak about other CNC builders customer service as I have not had any experience with them, but Carbide 3D's is excellent. Had a problem that drove me nuts but always assumed it was my inexperience with CNCing that was the root cause. Finally after weeks of frustration I emailed tech support to see if they could at least point me in the right direction for a solution. They jumped right in and started to trouble shoot with me. Turns out while checking something else I notice a stepper motor shaft was bent. Sent them the photo so they could see the problem and they overnighted a new one no questions asked. Now the machine works far better than expected. They took the time to directly help me, not send me to a knowledge bank or user group like some companies do.

Owned a Shapeoko 3 XXL for many years, always a great machine and perfect way to get into the world of CNC machining. Great support from Carbide 3D as well!

Been an owner for several years now. Customer service is top notch - very responsive and has resolved many issues (some of which were caused by user error) at no cost to me. User forum is very useful and inspiring. Learning CNC is not easy and Carbide3D has guided me through my journey and at a very reasonable and competitive cost.