Carbide 3DReviews of carbide3d.com

I purchased a Shapeoko 5 Pro in August of 2024. I was a completely new to CNC, so chose to go with Carbide 3D due to their 60 day "if it breaks, it's on us" guarantee, good customer support reviews, and what appeared, base on about a year's worth of YouTube videos and research to be a good quality machine. Over the last year and a half, their customer service has exceeded my expectations. They recently replaced a part on my machine that was well out of warranty, completely free of charge, and even paid the shipping. Plus, the machines are made in the U.S.A and customer service is located here as well.

I purchased my machine on 1/18/25, it was delivered on 1/27/2025. Since that day I have had maybe 3 days of use out of the machine. -On delivery, the router ordered with the machine did not include the collets or collet nuts, so I was completely dead in the water until 1/31/2025 when the new part arrived. Also requested spare limit switch as mine had come damaged in shipping. -Went to go start my first job - the bit setter was not responsive in Carbide Motion. Turns out, the small extension for the bit setter was wired incorrectly from the factory. I rigged myself a fix for that issue on Monday the 3rd after the issue was verified and I received the correct wiring orientation from Carbide. limit switch did not arrive with new collets. 2/5/2025 replacement extension for the bitsetter and replacement limit switch finally arrive 2/6/2025 I managed a single cut before the main controller failed (limit switch stuck in CLOSED position). Spent days fighting with support to get replacement part sent, as they were trying to force me into a video call to prove to them the issue. Not acceptable. I run a workshop, not an office. There is no internet or cell reception in this shop. It is not physically possible. I also work full time during their operating hours. In combination, absolutely not happening. 2/10/2025, I finally receive my replacement controller. I have a single day of use out of the machine on Monday 2/17, where there are no issues with the maching, huzzah! 2/18/2025, main controller fails yet again. I am yet again requested to do a video call, which I refuse, because I AM UNABLE. My machine is currently inoperable. I have had the use of my machine for maybe 5% of the time I’ve owned it. QC is absolutely bottom shelf. I have had to fight with support to believe their own FAQ page, and to actually read my messages about their own descriptions of the faults provided in their own documentation. Every package sent to me was sent as slowly and cheaply as possible. I cannot in good conscience recommend this machine to ANYONE let alone a newcomer to this industry. I will be moving on to literally any other manufacturer.

I recently bought a Shapeoko 5 Pro and it's my first CNC. There is a learning curve no matter how much you do your homework. Carbide3D support has always been there to answer my questions and help with issues with super-fast turn around. You can get them on weekends and hear back within just a few hours during the day. The support folk know their stuff. No need to be kicked up to a higher level support person, no nonsense, no run-around, no down-time!. You get the right answers right away. I know of only one other company on the planet that provides support this good.

Carbide 3D is an awesome company that listen to their users. The users play an active role in developing the machines and software. I am an active user on their community form and the biggest issue is CNCing requires multiple discipline. You don't just click and it carves you something. You need to know computers, the design software, conversation software, the software to drive the machine ...ETC You don't just turn it on and it works, everyone's environment is different. you need to understand your environment. So yes there is a learning curve. The good news is they have a great community that goes out of their way to help you. Ask any question. Carbide 3D creates one of the best packages to help you down this journey. As close as you can get to a one stop in this field. They are active on the forms and are quick to listen.

I have had the Shapeoko 5 for a month now and have not been able to make the first thing. One thing after another. To boot their service socks. Have called them at least 10 times and still have never spoken to someone so don't expect a call back. Someone in sales not service did send the collets to hold the bits pretty fast but anything else crickets. No the thing is giving me an error about a homing switch is bad. Remember I have not cut a thing yet. Very disappointed and frustrated with this thing. Maybe now someone will pick up the phone and call me back but I'm not holding my breath.

Great Customer Service! I have had a couple of issues with my Shapeoko 5, however the customer service that this company provides is the best you could ask for. They are here to help and a quick with resolution! Great purchase and great experience!

I recently purchased the MC Etcher Diamond Engraver Bit set of both in the 120 and 90 degree tip. I am very happy with it so far. It has performed well on a variety of surfaces such as aluminum, steel, galvanized metal sign sheets, and glass. It has opened another level of usage for my Longmill CNC. * Just a note to Canadian buyers to be prepared to pay duty on your order when it arrives. I was a little disappointed with that but that isn't the company's problem and I see myself using these bits quite often:) go ahead and order in spite of paying that.

This company is very good at marketing their product but terrible much past that. Have been trying to get ahold of them by phone and email for over a month about 2 machines that I own and anytime I am able to get a response I am told that I will need to be updated later on by someone else and ignored. This company seems to be upset by their own lack of responsibility and takes it out on their customers. After doing more research I have seen that this is an issue of theirs and I wish I would have known this before sinking any money into their brand.