CARAAReviews of caraasport.com

I ordered some masks from Caraa after viewing a set that a friend had; unfortunately, what I received was not at all of the same fabric or quality despite being the exact same order (Universal masks, Classic colors). They were paper thin; entirely useless without one of the $1 per use filters. I was disappointed, and was hoping they would at least let me return an expensive second order that I had placed for gifts, but had not yet received. The customer service response first denied the issue, and then was dismissive of my request. I understand masks are a personal item, but given the situation and since I had not even opened the expensive second order (because it had not yet arrived), I was hoping for some accommodation. Being frustrated, I submitted a review on their website, so that other users would know about the quality and change from prior manufacturing. Well they deleted/didn't post my review. It's been days, and more recent reviews are up, but still not mine. If you filter the reviews for universal masks, you will see one low review that managed to get through, (complaining also of mask thinness), everything else is at least 4 stars. Entirely unethical.

BEYOND OVERHYPED. Bags are of poor quality-- bad stitching, cheap plastic, red color marks inside pockets, scratches on plastic pocket inserts-- total mess, especially for $300+ a bag. Horrible customer service-- they blocked my return when I complained about delivery taking more than 3 weeks. And yes, as other reviewers have noted, they delete all negative reviews. One of the most unethical, overhyped companies I've ever had the misfortune to shop with. Never again.

I have to agree with the person above. Caraa blocks negative reviews. It’s unethical. Their insert filters are expensive. The tiny insertion pockets are badly sewn and poorly designed so you have no real protection with the filter bunching up into a mess of folds and peeking up around your nose and out from the sides. They are $1 a piece (disposable filters) and there should be a full size insertion pocket so the filter isn’t against your wet skin and mouth and nose. I posted a review a month ago and again four days ago —having very positively reviewed their sport mask product. Neither of the negative reviews were published. That’s customer deception. People will figure this out in time and their reputation as trustworthy will plummet. So it’s a good “profit from the pandemic quick” scheme but not a great long term business strategy. Disappointing and cynical approach to business in the current climate.

I really don’t see how the masks from Caraa have 1100+ reviews of any sort, much less so many positive reviews. They are a little know company. With so many masks available, how are so many people buying and supposedly rebuying their flimsy, inferior products? It seems a bit unbelievable. Their universal masks are only 2 layers, wrinkle terribly after washing (hand or machine), cause extensive fogging on glasses, and are not breathable at all. My husband and I went for a gentle walk in them, I felt like I was suffocating the whole time I had it on! It got so wet from my breath that the whole thing would just suck into my mouth and nostrils with each breath. The worst part about the whole experience, the company does not seem to post any negative reviews they receive. My post (1 star) still has not appeared on their website, after 2 weeks. Reading reviews from other buyers on other reviews sites - their negative reviews were either not posted, or changed to reflect a positive experience. I do feel they deserve the one star - for their very prompt shipping. I would never recommend this company or their masks!

Masks are great!!! Though you MUST put a filter in them. Pros: Light-weight. Really like you are wearing nothing! Not too large like some. Nose clip, adjustable ear strings. Easy pocket for filter. Inexpensive!!! Cons: So thin, not effective w/o the filter. Wrinkles terribly after washing.