CARAAReviews of caraasport.com

I'll leave my negative review here since the company won't post it on the website. The stitching came undone on the large interior pocket of my small Cumulus bag. Two thirds of the pocket is still attached which makes finding things in my bag really difficult. Unacceptable at this price point.

The quality of the diaper bag I got is terrible. I can’t believe I was taken by the bs reviews. I’m so mad at myself for not checking a non-manufacturer website. For over 300 dollars (!!!) I expected top line and instead what I got, I wouldn’t pay more than 20 dollars for. The fabric is cheap and construction is flimsy. Poor construction without reinforced straps is a really bad idea for a diaper bag that generally needs to be a workhorse. I’m not sure what to do with this as I’ve read that returning products is challenging. I’m just so embarrassed I was taken in by marketing.

Bags are of terrible quality. They are definitely NOT water resistant. All three sides of the backpack are water stained and it was only the third time I used it. Reviews on the site are filtered. These bags are overpriced overhyped trash.

REAL CUSTOMER. Bag I purchased for my girlfriend as gift is bad quality. It started falling apart within the first few weeks of use. The fake leather finish on the handle is flaking off. Very disappointing that the bag is so low quality.

Sent me the wrong item, did not respond after 5 emails over a month span, tried calling but their line would hang up on you, and their live chat has been broken for over a month. Great products but if anything goes wrong good luck getting ahold of them, you may as well just dispute with your bank since they’ll never resolve it.

Worst customer service ever!!!! Literally have been waiting on my order for a month. Online chat is broken… phone number doesn’t even work!!! Emails aren’t returned!!! Feel like I’m being scammed!!!

Zero customer service - If anything goes wrong with your product or order, there is literally no one to talk to. Live chat on their website - broken Phone - No one answers Email - I emailed several times and no response Very disappointed and won't risk my money with this company

Their customer service is a joke. I’ve been dealing with a women named Jessica who is a literal idiot. I asked for a simple task of changing the return email from a gifter to mine, therefore I can return the gifted item for a store credit and the gifter not know about it. After a ton of back and forth Jessica assured me the email was changed (even tho I saw on the website it wasn’t) I returned the item and low and behold the gifter emailed me asking why I was returning the item. This is also the second item I got and returned from Caraa for a loss because of return shipping label. I’ve never buy products from them again. MZ Wallace is better quality and way better service.