Kelly L.
Big mountain
Quick, easy, and much needed. Pay back was a large, steep mountain top climb
Response from CapytalJan 9, 2025
Kelly, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to provide some clarification. We strive to support all our customers and work collaboratively to resolve any issues, including payment challenges. In your case, we made every effort to accommodate your situation, including offering concessions and multiple opportunities to resolve the matter amicably. However, there is a point at which we must adhere to our policies and ensure fairness to all our customers and our team. We genuinely value transparency and fairness in our dealings, and we regret if our efforts to work with you were not enough to meet your needs. If you’d like to discuss this further or provide additional feedback, we’re happy to listen and engage in constructive dialogue. Please don’t hesitate to reach out to us directly at [email protected]. Thank you for your understanding.