Mike O.
Sound goes out of sync with images when…
Sound goes out of sync with images when you export.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
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Internet & Software · Chelmsford, Massachusetts
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Internet & Software · Boston, Massachusetts
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Internet & Software · Boston, Massachusetts
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Showing 95 reviews with 1 star · Clear filters
Mike O.
Sound goes out of sync with images when you export.
Ivo H.
Total shit app i use it only because it support Czech.
Dana V.
This app wasted hours of my life by extremely slow loading. Plus one of the exported videos came out with unexpectedly washed out colors.. and one made my sound out of sync.
Digital C.
Don't Use it - full bugs. Terrible service - with unbelieveble answers from their staff.
L. S.
This app is terrible, they charge $1,000 for the high end app and it constantly has server issues. If you switch from the app to the desktop it's even worse! Total scam. Don't give them your money
gregory C.
I use Captions in an Iphone 12. This app is terrible, fully buggy, the app closes automatically every time, It's not easy to understand how to add a video in the background and a lot more...
sebastian N.
The browser version is very buggy, and often has issues exporting and it unsyncs audio.
Letizia
Every time - EVERY DAMN TIME! - I export a video from Captions, the audio goes out of sync (obviously when importing the video is perfect). It's very frustrating and makes a simple job extremely complicated. Even though I constantly change export parameters, the problem still occurs every time. I use Captions to easily subtitle my reels, because compared to other platforms I have to say that it has a very good transcription accuracy. However, it doesn't allow me to have a decent output, so I am forced to rely on other platforms. Sorry, but due to this bug I would absolutely not recommend it.