Xavier R.
Great customer service
Great customer service
Response from CaptionsMay 21, 2026
Thank you! Glad our team was able to help you out!

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
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Showing 360 reviews with 5 stars · Clear filters
Xavier R.
Great customer service
Response from CaptionsMay 21, 2026
Thank you! Glad our team was able to help you out!
Nauana L.
Trying to get used to the app but once I had a problem the team was very quick and helpful, specially Sam. I totally recommend it
Response from CaptionsMay 21, 2026
Thank you so much for taking the time to leave a review! We hope you keep enjoying the app and know that our team is here to help whenever you need.
Kevin D.
Fast accurate service💪🏾💯🙌🏾
Response from CaptionsMay 21, 2026
Thank you for the review! Our team is happy to help!
Elias G.
I was surprised at how quickly I was able to add captions both in English and Spanish. It also does a lot more than just subtitles.
Response from CaptionsMay 21, 2026
Thank you for the rating and review, Elias! We hope you keeping loving Captions!
Francesco Z.
Overall, the product works really well way better than other alternatives in understanding voices quitting subtitles and translating in different languages. The assistance is really helpful. They often reply very quickly and they always try to find solutions.
Response from CaptionsMay 21, 2026
Thank you, Francesco!
Jeroen O.
I mainly use Captions to add Dutch subtitles to my reels, in my own language, and the results are almost always accurate. I only have to adjust a word here and there, but overall it saves me a lot of time. (app & desktop) I also find it very useful for turning podcasts I’ve been part of, or longer content I want to reuse for videos or reels, into shorter snippets with the AI Shorts feature. I don’t really use the other tools, so I can’t comment on those, but the features I mentioned above are ones I’m genuinely happy with. Whenever I contact support, I usually get help within a few minutes. So far, their support has always helped me successfully, which I really appreciate.
Response from CaptionsMay 20, 2026
Thanks so much for your thoughtful review, Jeroen! We’re really happy to hear that Captions helps you save time with accurate Dutch subtitles, and that AI Shorts has been useful!
Orel S.
Easy to use and a very helpful support team
Response from CaptionsMay 20, 2026
Thank you for the kind review! We're thrilled to hear you're enjoying Captions and had a positive experience with our support team.
Dhanurjay M.
Download this app
Response from CaptionsMay 19, 2026
We're happy to see you're enjoying the app! Thanks for the review!