eventak
Best support
Best support. Sam 10/10 🤩🤩🤩
Response from CaptionsOct 15, 2026
Thank you! Great to hear our support team hit the mark.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
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Internet & Software · Boston, Massachusetts
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Showing 360 reviews with 5 stars · Clear filters
eventak
Best support. Sam 10/10 🤩🤩🤩
Response from CaptionsOct 15, 2026
Thank you! Great to hear our support team hit the mark.
Joao V.
I needed some changes to my account and the process was very straightforward
Response from CaptionsOct 15, 2026
Thanks, Joao! Glad the account changes were quick and straightforward.
Douglas N.
My experience with using CaptionsAI has been really good. Their captions accuracy is really good. And a shoutout to the support team specifically that has always helped me greatly.
Response from CaptionsOct 15, 2026
Thank you, Douglas! Caption accuracy is something we invest a lot in, so it's great to hear it's holding up — and we'll share your shout-out with the support team.
Idan M.
You are in safe hands!
Response from CaptionsOct 15, 2026
Thank you, Idan! That's a lovely thing to hear.
Tom W.
A really good product but when I had a query their response was super quick and Sam sorted everything out without a fuss. I wish more companies could deal with customers in this way.
Response from CaptionsOct 15, 2026
Thank you, Tom! We think quick, no-fuss help should be the standard, so we're glad that's what you got. Appreciate the kind words.
Bia C.
muito boa a plataforma
Response from CaptionsOct 15, 2026
Muito obrigado, Bia! Ficamos muito felizes em saber que você está gostando da plataforma.
itsFranpesca
Sam is a super star! Excellent customer service
Response from CaptionsOct 15, 2026
Thank you! Our support team will be thrilled to hear this — we appreciate you sharing it.
Stephen M.
Great app! Solid customer support; they resolved my refund issue instantly via email support. Thumbs up to Sam!
Response from CaptionsOct 15, 2026
Thanks, Stephen! Glad your refund was handled quickly and that the app is working well for you.