Paul
Great customer support
Great customer support. The issue was resolved within 10 minutes. Thank you.
Response from CaptionsJun 25, 2026
Thank you, Paul! Glad we could get it sorted quickly. We appreciate you leaving a review!

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 360 reviews with 5 stars · Clear filters
Paul
Great customer support. The issue was resolved within 10 minutes. Thank you.
Response from CaptionsJun 25, 2026
Thank you, Paul! Glad we could get it sorted quickly. We appreciate you leaving a review!
Sam G.
They gave me the answer I was looking for
Response from CaptionsJun 25, 2026
Thank you! We're glad we could help. We appreciate you taking the time to share this!
Allen K.
I had a technical issue and Sam was very quick to assist me and find the solution. Super friendly and fast customer service response. Thank you, Sam!
Response from CaptionsJun 25, 2026
Thank you, Allen! We're really glad everything was resolved quickly. We appreciate your kind words!
Mattias J.
A great and easy to use app for auto texting videoes. Not 100% perfect, but best i’ve been able to find, and always great and fast support from the team!
Response from CaptionsJun 25, 2026
Thank you, Mattias! We're glad the app and support have been hitting the mark. We appreciate you sharing this!
Florian K.
Great service, great application
Response from CaptionsJun 25, 2026
Thank you, Florian! We appreciate you taking the time to leave us a review!
Drake R.
The team is quick to your needs
Response from CaptionsJun 25, 2026
Thank you, Drake! Quick is what we strive for. We appreciate the kind words!
Angel P.
I’ve been using this app for my TikTok content and it’s helping a lot with editing my videos. Also I reached out for help and customer service were super helpful.
Response from CaptionsJun 25, 2026
Thank you, Angel! We're glad the app and support have been helpful for your content. We appreciate you sharing this!
iTzNos
I love it. I use it for over a year and the support team is 10/10
Response from CaptionsJun 25, 2026
Over a year and still going strong — thank you! We appreciate you taking the time to share this!