Eduardo de F.
I absolutely love the app
I absolutely love the app. Recently I need help from the support and it was flawless.
Response from CaptionsJun 25, 2026
That means the world to us, Eduardo — thank you! We appreciate you sharing this!

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent
Showing 360 reviews with 5 stars · Clear filters
Eduardo de F.
I absolutely love the app. Recently I need help from the support and it was flawless.
Response from CaptionsJun 25, 2026
That means the world to us, Eduardo — thank you! We appreciate you sharing this!
Ricardo martins C.
Apesar do transtorno inicial com a cobrança, fiquei muito satisfeito com a rapidez e a seriedade da equipe no atendimento. Meu reembolso foi aprovado imediatamente, e todo o processo foi simples e transparente. Excelente suporte ao cliente., fiquei muito satisfeito com a rapidez e a seriedade da equipe no atendimento.
Response from CaptionsJun 25, 2026
Ricardo, obrigado pela sua paciência e por compartilhar sua experiência! Ficamos felizes que tudo foi resolvido de forma rápida. Seu feedback é muito importante para nós!
Lingua N.
The app was great, made editing and designing reels for my small business so much easier. Customer service was solid as well.
Response from CaptionsJun 25, 2026
Thank you, Lingua Nexus! We're really glad Captions has been making things easier for your small business. We appreciate you leaving this review!
Carl R.
Madess. I submitted a request this mornign and the feature was literally in my account within the hour. This tool is saving me so much time and money. Thank you.
Response from CaptionsJun 25, 2026
Thank you, Carl! Hearing that Captions is saving you real time and money is exactly why we do what we do. We appreciate the enthusiasm!
AHMET A.
Very handy and easy to use.
Response from CaptionsJun 25, 2026
Thank you, Ahmet! We appreciate you taking the time to leave us a review!
Tacconi M.
The response was fast and the solution to my problem worked. They have a really good team behind their support desk ;)
Response from CaptionsJun 25, 2026
Thank you, Matteo! We're glad everything got sorted quickly and appreciate you taking the time to share this!
Chung H.
★★★★★ Outstanding Support & Amazing AI Features! I had a few difficulties when I first started using the app, so I contacted customer support for help. I was fortunate to be assisted by Sam, who provided absolutely outstanding customer service. Sam was incredibly friendly, patient, knowledgeable, and genuinely eager to help. He took the time to answer every question I had and guided me through the issues step by step. His professionalism and dedication made a huge difference, and I truly appreciate the excellent support he provided. As for the app itself, I am extremely impressed. The editing tools are powerful, easy to use, and packed with useful features. My favourite feature is the AI editing function, which allows me to use simple text prompts to edit videos and automatically add sound effects. It has made content creation so much faster, easier, and more enjoyable. Overall, my experience has been fantastic. Excellent customer service, innovative AI features, and a very user-friendly platform. A big thank you to Sam and the entire team for creating such a wonderful app. Highly recommended! Keep up the great work!
Response from CaptionsJun 25, 2026
Chung, thank you so much for this thoughtful review — it truly made our day! We're so glad you're enjoying both the app and the support experience. Reviews like yours really do mean everything to us!
Timane P.
Para criação de legendas é perfeito!
Response from CaptionsJun 25, 2026
Obrigado, Timane! Agradecemos por dedicar um momento para compartilhar sua experiência!