Cactus D.
politeness
They answered my emails immidiately and they were very polite.
Response from CaptionsJul 13, 2026
Thank you for the kind words! We're so glad our team's quick and polite responses made a difference. We appreciate you!

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
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Internet & Software · Boston, Massachusetts
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Internet & Software · Boston, Massachusetts
Excellent
Showing 360 reviews with 5 stars · Clear filters
Cactus D.
They answered my emails immidiately and they were very polite.
Response from CaptionsJul 13, 2026
Thank you for the kind words! We're so glad our team's quick and polite responses made a difference. We appreciate you!
mayank H.
Great experience when it comes to customer service
Response from CaptionsJul 13, 2026
Thank you, Mayank! We really appreciate you sharing your positive experience with our customer service team!
alexandre D.
Application utilise sérieuse, facile à utiliser pour agrémenter du contenu vertical. Génial !
Response from CaptionsJul 13, 2026
Merci beaucoup pour votre avis ! Nous sommes ravis que l'application soit facile à utiliser pour votre contenu vertical.
Arturo P.
I'm really happy with Caption. It does exactly what I bought it for, and its customer support is fast and effective.
Response from CaptionsJul 7, 2026
Hi Arturo, thank you so much for the great review! We're thrilled Caption is doing exactly what you needed, and glad our support team could back that up with fast, effective help. We appreciate you taking the time to share this!
Sedrick Carter J.
My experience was good. The associate stayed on top of following up and making sure I had everything I needed with multiple emails until I responded actually. Great job.
Response from CaptionsJul 7, 2026
Hi Sedrick, thank you for sharing your experience! We're so glad our team stayed on top of things and made sure you had everything you needed. Great job indeed, we'll pass along the kind words!
Jon H.
It was pretty ok.
Response from CaptionsJul 7, 2026
Hi Jon, thanks for taking the time to leave a review! We're glad things were okay, but we'd love to know how we could make your experience even better. Feel free to reach out anytime.
Dung D.
⭐⭐⭐⭐⭐ I’ve had a really great experience with Caption AI, especially their customer support team. Whenever I’ve run into a technical issue or needed help with my subscription, they’ve always responded incredibly quickly and resolved everything efficiently. Their support team is kind, professional, and genuinely helpful, which I really appreciate. I also recently made an honest mistake by forgetting to cancel my subscription before it renewed, and they handled my request with understanding and kindness. That level of customer care means a lot. I genuinely enjoy using Caption AI. The subscription isn’t the cheapest, but I do think it’s worth the investment when I’m actively working on content creation. Whenever I have new projects, this is definitely one of the apps I’ll come back to. Thank you to the entire team for building such a great product and for providing excellent customer support!
Response from CaptionsJul 7, 2026
Hi Dung, thank you so much for this thoughtful review! We're so glad our support team could help quickly and handle your subscription mishap with care. It means a lot to know Caption AI is a tool you keep coming back to, thank you for the kind words about our team!
Alissa
Quickest customer service ever! I had some trouble with my account recently and deleted it without cancelling the subscription beforehand so my bank account still got charged. I reported it to the customer service and they helped me on the same day (even though it was a weekend day) and processed my refund back to me.
Response from CaptionsJul 7, 2026
Hi Alissa, thank you for sharing this! We're glad our team could jump in quickly, even on a weekend, and get your refund sorted out. We appreciate you giving us the chance to make it right!