CaptionsReviews of captions.ai

I rarely write reviews, but exceptional customer service deserves to be recognized. I reached out to Captions with a question and was genuinely surprised to receive a response from a real person almost immediately. In a world where so many companies rely on automated replies or take days to respond, the speed, professionalism, and friendliness of their support really stood out. Not only did Sam answer my question quickly, but the guidance was clear, helpful, and resolved my issue without any back-and-forth. That kind of customer experience is becoming increasingly rare, and it's something I truly appreciate. If their customer support is any indication of how they value their users, they're doing something right. Thank you, Sam, for making what could have been a frustrating experience incredibly easy.

I had a very positive experience with Captions.ai customer support. I accidentally forgot to cancel my subscription before it renewed, so I contacted their support team and explained the situation. Sam from Mirage responded very quickly, was polite and helpful, and my refund request was processed together with the subscription cancellation. I really appreciate how fast and professional the support was. Overall, this was a smooth and fair customer service experience.

It's a good software, I've used them for a while now. They have their ups and downs. I had some issues with my videos and got credit back for the ai not performing correctly. The customer service is very understanding

quick and comprehensive feedback

Uygulama içerik üretimi ve düzenlemesi konusunda çağ atlatan bir niteliğe sahip bunun yanında bir problem olduğunda hızlı şekilde desteğe ulaşabiliyor olmak çok kıymetli

Very good tool and pleasure customer service people 🌱

I’ve been using Captions for a few months now to edit short vertical videos, and it’s genuinely sped up my workflow. The auto-generated captions are impressively accurate, even with an accent, so I barely need to adjust the timing manually. The AI tools for voiceovers and editing save a ton of time on repetitive tasks. The interface is intuitive, so I picked it up fast without needing tutorials. As a freelancer juggling multiple projects at once, this is exactly what I needed.​​​​​​​​​​​​​​​​

I had a minor problem with my account and it was solved swiftly by the team!