Bohdan D.
quick support on closing a ticket
quick support on closing a ticket
Response from CaptionsJul 27, 2026
Thanks for the feedback! We're glad we could help resolve your ticket quickly.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 360 reviews with 5 stars · Clear filters
Bohdan D.
quick support on closing a ticket
Response from CaptionsJul 27, 2026
Thanks for the feedback! We're glad we could help resolve your ticket quickly.
SOLVEIGA
I have multiple things to share. First of all, thank you for resolving a small subscription issue where I accidentally subscribed to an annual plan instead of a monthly plan. I use this platform to generate captions only, as I want to keep the utmost quality. Since they don't have an option to download captions only (without a video), I do a little trick: I export a black video with the audio (5bit, H264), I generate the captions with Captions.ai, download the video, and place it on a Premiere timeline, set the blending mode to Lighten, and voila! Since I generate in the Lithuanian language, I am very pleased with Captions.ai that it almost never made a single grammatical mistake. I'm quite impressed about that :)
Response from CaptionsJul 27, 2026
Thank you for sharing such a detailed review! We're glad we could help resolve your subscription issue, and it's wonderful to hear Captions is delivering high-quality results for your Lithuanian-language projects.
Aiko R.
Heute technisches Problem. Kurze Anfrage per Chat. Antwort sofort und die hat direkt geholfen. Top. Vielen Dank ans Team. A. Ringwald
Response from CaptionsJul 27, 2026
Vielen Dank für Ihr Feedback! Wir freuen uns, dass wir Ihnen bei Ihrem technischen Problem schnell und unkompliziert per Chat helfen konnten.
Koryogdiyev S.
Hammasi zo'r juda ajoyib xizmat ko'rsatishdi boshqalarga ham maslaxat beraman shu Ai dan foydalanishni Sam ga alohida raxmat hushmomilalik bilan muomoni bartaraf qildi.
Response from CaptionsJul 27, 2026
Fikringiz uchun rahmat! Xizmatimizdan mamnun bo'lganingizdan xursandmiz va tavsiyangiz uchun minnatdormiz.
Venkat B.
Best customer support! Great tool for AI UGC ads creation.
Response from CaptionsJul 27, 2026
Thank you! We're thrilled to hear Captions is helping with your AI UGC ad creation.
Abigail F.
They were very helpful and address my need in a professional and timely manner🙏🏼
Response from CaptionsJul 27, 2026
Thank you! We're glad our team could address your needs professionally and promptly.
Joshua O.
Super tool for posting on social media! Super easy to easy and make professional grade edits!
Response from CaptionsJul 27, 2026
Thank you! We're so glad Captions is making your social media edits quick and professional.
walter estrada walter E.
The professionalism to resolve my issue was outstanding! I had a problem and was resolved in no time!! Great Job!
Response from CaptionsJul 27, 2026
Thank you for the great feedback! We're so glad our team could resolve your issue quickly and professionally.