Steven H.
Trailed Captions but not to be. Refund process was 2nd to none!!
Trailed Captions and jumped in and purchased an annual subscription. Through know one's fault, after a day of so I realised it was not the right fit for our B2B strategy. Reached out to Sam [via @help] and was treated with the utmost professionalism and timeliness. Within 3 short emails the Team has approved my full refund and notified me that the subscription has been cancelled. Shame it didn't work out!!
Response from CaptionsJul 31, 2026
Thank you for sharing your experience, Steven! We're glad we could make the refund process quick and easy for you. Wishing you the best in finding the right fit for your strategy!




