CaptionsReviews of captions.ai

Very disappointing experience with Captions. I had removed/disconnected the subscription from my account, which was showing a free plan, but they continued charging me for around 6 months. Support then told me that I was supposed to cancel the subscription separately through Stripe, even though there was no clear link or indication in the platform explaining this. After contacting them, they refunded only the most recent $69.99 charge and refused to refund the previous months. In my opinion, the cancellation and billing process is extremely unclear and customers should be very careful to check their bank statements even after disconnecting the service.

There are no ai features, it is a very bad application and every other editing tool I ever used for free or paid was better.

Stuff like this really makes me upset. Youre quick to take my money and slow to respond too send it back. I never even used this app more than once the ai feature misused my information changes my whole faces, videos are messy, please can you send me my money back! I had already cancelled when i didn’t get the results i wanted

It seems like a scam. Be careful! I uploaded my video, but the generation process never started. Despite this, my credit was deducted. I tried several times, and the generation still would not start, but my credits were taken every time.

Their customer service is topnotch. They are best . Thanks Caption.ai

This is seriously a horrible service. The AI tools don't work, it also doesn't really "AI" much of anything. I can do more on free or very low cost apps. I asked it to change my shirt to a button up and fix my hair and it didnt change anything. Also theres almost no tools, it gave me AI on screen text and an option to fix my eyes in the video. You have to use their ridiculous credits everytime it generates something even if its trash (and it will be) theres no way to give it additional prompts or tell it to change things, you have to start all over and reuse credits. Don't even get me started on the create an avitar, that thing looks possessed! The one I made when she talks her mouth looks 200% the normal size. I didn't even have a subscription for 24 hours and cancelled and they won't refund my money! Do not use this service it's a scam.

I have continually tried canceling my subscription for almost 6 months now and the portal says yes your subscription has been cancelled and you will be refunded but the still continue to charge me and won’t erase all my data Not just this but the app has so many glitches and overpriced brackets for solo creators DO BE AWARE THEY WILL NOT CANCEL YOUR SUBSCRIPTION AND CHARGE YOU OVER AND OVER AND MOST OF ALL THERE PORTAL IS ALL artificial intelligence(AI) so you will not be getting a refund unless you go through your bank and change your card through bank

Very bad product and they are hard to give a refund. Stay away. Many other better products out there