Mike
Great software
Great software, especially the AI editing feature.
Response from CaptionsAug 18, 2026
Thank you for the kind words! We're glad you're enjoying the AI editing feature.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
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Showing 360 reviews with 5 stars · Clear filters
Mike
Great software, especially the AI editing feature.
Response from CaptionsAug 18, 2026
Thank you for the kind words! We're glad you're enjoying the AI editing feature.
Anja G.
Excellent customer support! Sam was incredibly helpful, quick, and kind. He resolved my issue immediately and made the whole process so easy. Thank you! ❤️
Response from CaptionsAug 18, 2026
Thank you so much for sharing this! We're glad our team could resolve your issue quickly and easily.
Kristijan L.
The app did it's job good
Response from CaptionsAug 18, 2026
Thank you for the feedback — we're glad the app worked well for you!
Olayinka
sam helped, fast n quick
Response from CaptionsAug 18, 2026
Thank you for sharing your experience — we're glad our team could help you quickly!
Chloe D.
Très bonne expérience, service support très réactif
Response from CaptionsAug 18, 2026
Merci beaucoup pour votre retour ! Nous sommes ravis que notre service ait répondu à vos attentes.
Erica G.
I'm a new user to Captions, but so far it's been an awesome experience and the customer service is the best and quickest I have ever experienced!
Response from CaptionsAug 18, 2026
Welcome aboard! We're so glad your first experience with Captions and our support team has been a great one.
Bill B.
Fantastic Customer service had a hiccup doing something as a newbie, and they walked me right through it. It was great.
Response from CaptionsAug 18, 2026
Thank you for sharing this! We're glad our team could walk you through it and make things easier.
kelley
I was actually trying to cancel my account and was prepared to hunt for the cancellation link or get some kickback from a representative-I received the best customer service-Sam and Karl were excellent with following through and communication. I appreciate their help and definitely will use the Captions app again in the future!
Response from CaptionsAug 18, 2026
Thank you so much for sharing your experience! We're glad our team could help you through the process, and we hope to see you using Captions again soon.