Katja C.
Easy to use for Social Media Videos
Easy to use for Social Media Videos Good and fast Support
Response from CaptionsSep 8, 2026
Thank you, Katja! We're happy to hear the app and support have been working well for your social media videos.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
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Showing 360 reviews with 5 stars · Clear filters
Katja C.
Easy to use for Social Media Videos Good and fast Support
Response from CaptionsSep 8, 2026
Thank you, Katja! We're happy to hear the app and support have been working well for your social media videos.
Lorne
It took awhile & a couple of hand offs to finally get to the right person but I was able to get my problem successfully resolved. Each step along the way the person I was speaking to was helpful & honest making sure to stay focused on helping me.
Response from CaptionsSep 8, 2026
Thank you for your patience and for sharing this feedback! We're glad your issue was ultimately resolved and will keep working to make the process smoother.
Maeghan E.
They were very quick to answer my question and directed me to the exact right place that solved my problem. Then they followed up to ensure I had been helped properly. I am very impressed and satisfied with their level of service and care!!
Response from CaptionsSep 8, 2026
Thank you for the kind words! We're glad our team could quickly point you in the right direction and follow up to make sure everything was taken care of.
Schiau R.
Good experience
Response from CaptionsSep 8, 2026
Thank you for sharing your experience!
Florin K.
So far, I'm really satisfied with Captions.ai. The app is user-friendly and offers many convenient features for creating and editing content. I'm also impressed that the developers respond to user feedback and constantly make improvements. Of course, there are a few minor things that I think could be improved, but overall, I'm very happy with it! P.S. I've been a client for about 2 years now
Response from CaptionsSep 8, 2026
Thank you so much for being with us for two years! We really appreciate the thoughtful feedback and are always working on improvements.
Charles
Sam was very helpful and responsive. Much appreciated! Helps me feel confident in the app and company.
Response from CaptionsSep 8, 2026
Thank you, Charles! We're glad our team could help and that you're feeling confident with the app.
Nader Z.
Great customer service! Shrenik was awesome! He helped me throughout my request, he is very professional! Overall great service!
Response from CaptionsSep 8, 2026
Thank you, Nader! We're delighted our team could assist you professionally throughout your request.
Raul roni M.
Services are great, used it for only a month, some parts of the ai are a bit buggy as to be expected with any ai and some parts take some manual editing in software to get perfect but overall decent. Was really pleased with email customer support
Response from CaptionsSep 8, 2026
Thank you for the honest review! We're glad the email support experience was a positive one, and we're continually working to improve the AI features.