Vanessa M.
Great customer service!
Great customer service!! So fast!
Response from CaptionsSep 8, 2026
Thank you, Vanessa! We're so glad our team could help you quickly.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 360 reviews with 5 stars · Clear filters
Vanessa M.
Great customer service!! So fast!
Response from CaptionsSep 8, 2026
Thank you, Vanessa! We're so glad our team could help you quickly.
spam S.
Excellent service and functionality - i got a respond for an address-change on my invoice within seconds and the changed invoice within Minuets.
Response from CaptionsSep 8, 2026
Thank you for sharing this! We're glad we could take care of your invoice update so quickly.
LEONARD B.
Best app EVER!!! Thanks Captions Team!
Response from CaptionsSep 8, 2026
Thank you so much, Leonard! We really appreciate your support.
emanuel B.
Anyone leaving a 1 star review don't understand how to use it properly and did not reach out to the amazing support they got! I was also a bit frustrated with a few things and the Support was instantly there in less than a minute and helped me with the issue in no time. They are amazing and THE BEST platform for captions / subtitles especially.
Response from CaptionsSep 8, 2026
Thank you for such a thoughtful review! We're glad our support team could quickly help resolve your concerns and that you're enjoying the platform.
Ina
Assistenza TOP. Ho avuto dei problemi di domenica fine agosto di sera. Mi hanno risposto in poco tempo e abbiamo avviato la conversazione. Risolto il problema e sono contenta. Non me l'aspettavo da un app questa Assistenza. Complimenti 👌🏻
Response from CaptionsSep 8, 2026
Grazie mille per le belle parole! Siamo felici di aver potuto risolvere il problema rapidamente, anche di domenica.
Артем Г.
Best editing app for subtitles! Recommend it for bloggers, creators! fast and helpful support team! They are the best
Response from CaptionsSep 8, 2026
Thank you so much for the recommendation! We're glad the app and support team are working well for your content creation.
Aleksandrs P.
Been using this for over a year, at first it was a little hard to get everything the way I want it to be, but customer service always helps to fix my problems. Creating captions is easy. However, the new website is not quite ready yet, a lot of lags and bugs, hope they fix it soon.
Response from CaptionsSep 8, 2026
Thank you for being with us for over a year and for the honest feedback! We're actively working to smooth out the new website experience and appreciate your patience.
Nahida U.
Great customer service! Unlike other companies that take months to process cancellations, Sam from their customer service team helped me cancel immediately. I’m very happy with the experience and might return.
Response from CaptionsSep 8, 2026
Thank you for sharing your experience! We're glad our team could help make the cancellation process quick and smooth, and we'd love to welcome you back anytime.