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Captions Reviews | Read Customer Reviews of captions.ai

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Internet & Software
Captions

CaptionsReviews of captions.ai

4.1517 reviews
Internet & Software
177 Huntington Ave Ste 1703 PMB 63183, Boston, Massachusetts

Directions Website

Captions4.1

Reviews517 About Contact

Overall score

4.1 out of 5

Great

Average of 517 reviews

Distribution

5★70%
4★8%
3★2%
2★2%
1★18%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

captions.ai
[email protected]
177 Huntington Ave Ste 1703 PMB 63183Boston, MA 02115

About Captions

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.

Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: captions.ai
Website: captions.ai
Category: Internet & Software
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 81% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Captions reviews

Showing 95 reviews with 1 star · Clear filters

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Stelios L.
Jan 26, 2025
Absolutely horrific services
Absolutely horrific services. Avoid them at all costs. Waste of money.
Report
marius C.
Dec 27, 2024
Terrible 🤬
Terrible 🤬 They took my money in a fraction of a second, but I can't even export my 11 seconds video. It says "exporting..." for more than an hour now. No customer support, no help whatsoever. Thieves!!!
Report
The G.
Dec 13, 2024
First time a review, and for a good reason
I never in my life put a review for a company even when I had bad experiences. But these people, the worst customer service experience I had, so many bugs, deleted my files and the worst people who work there. All my projects were deleted twice, and their response was "That happens" Also one of their worker offered me a freelancer job, and I guess he thought I won't ask for payment, When I did inquire about it, he decided to insult me. Make sure to think hard before using their services.
Report
Elite S.
Dec 11, 2024
Do not pay for this product
Do not pay for this product. Worst quality ever. AI Avatar are the worst
Report
Kevin P.
Dec 3, 2024
Software doesn't work..deleted video when captions added
software worked fine initially then rendered captions but deleted video. Reached out to 'so called' customer service..rep had no idea how to address the issue and said tech support would respond..they didn't. Problems continued...at which point NOBODY responded. Disappointing. I am filing formal complaints with FTC and other regulatory bodies. They bill for a year..but then when problems arise they don't respond. Amounts to fraud.
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Cris P.
Oct 30, 2024
The auto deduction is what gets me!
The auto deduction is what gets me!! I cant even get a refund!!
Report
Fatima I.
Oct 24, 2024
Very bad and deceptive
Very bad and deceptive, nothing is working. Update: they did refund the subscription money.
Report
fabio
Oct 23, 2024
Non funziona nulla
Non funziona nulla! Appena crei un setting personalizzato (font, colori, ecc.), il sistema se lo dimentica la volta successiva che crei un video e devi investire tempo per crearlo daccapo!
Report

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