CaptionsReviews of captions.ai

USELESS USELESS USELESS! I DON'T THINK YOU NEED MORE DETAILS ABOUT IT ANYMORE....

I had a very bad experience with tool recently. While trying to export a video with captions, the process kept failing repeatedly. No matter what I tried, the export wouldn't complete, making the tool completely unreliable for actual content creation.

Just subscribed but I am going to cancel, I am trying to translate my video from English to Italian, it doesn't work, it keeping saying Processed error. Useless.

on desktop website is not slow but stuck, ive been waited for 1 hour and it's still loading

very bad software. Always cancelling my uploads, very slow, awful customer support who are all dopey and clueless. You'd have to be an idiot be with these people

Horrible software. You pay and the software doesnt work

Creates subtitles well but exports video files terribly. Videos lag, are low quality, and freeze. In the end, the videos are unusable. Subscription cancellation and refunds are not possible. Do not pay for this service.

Here’s a review you can post based on your experience: --- I’ve been using **Captions.ai**, and honestly, the experience has been frustrating. The app is riddled with issues that significantly slow down my workflow. The latest update removed essential features—like renaming custom templates—and made the editing process unnecessarily complicated. The play button placement is impractical, forcing extra clicks and wasting time. The biggest problem, though, is the **exported captions glitching**, especially during transitions. They randomly blink, making the final output look unprofessional. After reporting this, I had to go through endless back-and-forth messages with support, repeating basic troubleshooting steps instead of getting a real solution. Even after sharing a **screen recording of the issue**, the only advice was to try a different template or switch to mobile—**which is not a viable option for professional work**. For an app that’s supposed to streamline content creation, it’s the opposite. **Frequent bugs, slow support, and lack of critical features** make this a deal-breaker. I expected a reliable tool, not constant obstacles. If these issues aren’t fixed soon, I’ll be looking for an alternative.