Arne
Warning! Scam!
It’s a scam! I won $12000 but had to play through $10000 to actually be able to cash out. Then when I tried to cash out the $2000, the employee told me that I could only cash out $1770 because I was initially given a $250 free chip and that $250 needed to be deducted. So they deducted the $250 and I tried to cash out $1770. I waited a few days and asked customer service how many days it takes to withdraw. He looked at my account and said the max I could withdraw is $250 since that’s the value of the free chip. I told him that I was already told by the other employee (and provided him screenshots) that I would be receiving $1770 and that the $250 was already taken from my account by the company. He said it didn’t matter, I would only be getting $250 and I can refer to terms and conditions. Update: I looked in the terms and conditions and it specifically says-Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request. E.g., if the Player receives a bonus of $100 and later requests a $390 withdrawal, the $100 bonus will be removed, and the withdrawal will total $290. Withdrawal requests made for less than the bonus received will be denied and returned to the Player's account. In this case the bonus amount of $250 was removed from my total amount. I should still be able to cash out $1770 according to their own rules.