captainjackcasino.comReviews of captainjackcasino.com

Don't trust any emails you recieve or anything they state on their site. It's all lies. This past month I received an email stating that I have 50 free spins as a gift for my birthday, which was the same week i recd this email. A week later I tried to enter the promo code and use this so-called gift, however the promo was denied and the reason was that the birthday didnt match. It doesn't even make sense. They have my bday in my profile and they sent me the email with the gifted spins for my birthday. How can they not match. I double checked my profile just to be positive the date on it was correct and that there weren't any typos and everything was correct. I then go to the 24/7 live chat that they state is spectacular on their site and wouldn't you know, the chat does not work. I clicked on it in every location I could find and it wouldn't work anywhere. I will tolerate any errors that are made by an establishment, unless they are blatantly lying or deceiving consumers knowingly. This I cannot accept. There is nothing that makes me as angry as lying and cheating, especially when this company came to me with their lies, I did not reach out to them. They shouldn't be able to continue to operate online. Anyone will see that there is no live chat and also see how they say they have such fantastic customer support reps on this chat, which don't exist either. It is wrong on so many levels. I plan to contact a couple of regulatory bodies as well and see what can be done about this. I just hope that nobody else has the misfortune of dealing with this nonsense although I am sure that there are many others that have had the same issues.

This casinos policy for payout is ridiculous. It is basically over 20 business days if they pay you on time. That has never happened obviously. I have a withdrawal that I requested on Nov, 8th was approved November 21st still don't have it.

Been waiting since November 16th for a withdraw and I keep getting the runaround on their website at advertises that winnings will be handed over within 24 hours no hassle and the customer service is supposed to be top notch but you wait forever to talk to anyone and then if you don't respond within 5 seconds they close the chat today is now December 1st. Still waiting on a crypto withdrawal which is supposed to be instant.

Ace Revenue Group owns Captain Jack casino, Royal Ace, Planet 7 oz, and more. Avoid them all. Every positive thing about them that’s online is paid for. I hope one day they serve time for what they’ve done to people. It wasn’t until I was scammed myself did I go searching for real reviews of people who all say the same thing, they can’t withdraw.

I signed up for an account with Captainjack casino and I made a deposit to play some of the slot games they have, just to see if a person could actually win real money on these sites. Well, to my surprise I won money, of course I had to meet the play through requirements first, which is nearly impossible, but I did! I proceeded to the cashier where I requested a withdrawal of my winnings, that was on 11/6. I checked back the next day under messages to see if it had been approved and that’s where I seen a section for verifying identity, I figured I would get ahead of the curve and I sent an email with my drivers license attached, hoping this would help the process of my request. No, it didn’t work. I received no correspondence from the staff at this casino stating if they received it or not and if that was acceptable. I contacted chat support who kept giving me the run around and saying to check back in 24-48 hours this happens for the next 5 days ( with me chatting with CS several times daily). I finally was told that I needed to resubmit my identification both front and back of it, so I did immediately. The next week I was told my bitcoin address needed to be updated and since my ID was approved it shouldn’t take anymore than 72 hours to receive my payment. Well another week goes by and I was told that I should receive it by Monday which was 11/20; I never did…. I chatted with support today to check the status of the request and was told it was approved today and it will take another 7-10 business days to process the withdrawal then how ever long it takes the company they use for conducting the transaction and weather there is limits on how much they can send on each transaction as to how long it will actually be before I will see my winnings. I felt like their support team lack in communication skills and don’t take the customers satisfaction as serious as they should, we are the reason they stay in business and when we want to play at their casino they want the money first so when we win it shouldn’t take over a month and I lost count of the hours on hold and chatting and emailing this casino. I can say that once I receive my winnings I will not be return to play anymore. There are other casinos that payout within an hour of u requesting a withdrawal.

They keep running me around in circles when j try to withdraw my money claiming I'm missing documents I have submitted & resubmitted every document they called for and was approved but again I go to withdraw & it says I'm missing documents there is where the circle starts I have talked with chat support got an email and sent all my info and then some & still says I'm missing documents one they refunded my deposit after I won $220 they refused to pay it but refunded me my $40 back instead of my winnings! They don't even deserve half a starb

When i request to withdraw. The menager stole my money and give me back my 10$ deposit. Can someone help me? My case number is 153154284

I surprisingly won playing at this casino. Alas, despite my positive balance, this appears to be a loss. My withdrawal request has been pending for nearly two weeks. It is a cryptocurrency withdrawal so you'd expect it to be fast. Indeed, other casinos will pay winnings to a crypto wallet in less than an hour. To make those matter even worse this casino does not allow you to claim promotions while you have a withdrawal pending. They have the nerve to continue to send me offers nowing that I'm unable to claim these offers due to their slow/non-existent withdrawals. There are many better choices out there.