Capson is a top provider of malpractice insurance in the US, admitted in 28 states. Learn more about our medical malpractice insurance services and rates.
Capson Physicians Insurance (capson.com) has 138 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
capson.com
Website
capson.com
Category
Insurance
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: April 2019.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Thank you for your work to get me the best insurance at the best prices.
Response from Capson Physicians InsuranceAug 9, 2018
Dr. Royson,
Thank you so much for taking the time to provide us with a review and positive feedback. On behalf of the entire Capson Team I would like to personally acknowledge you and offer our sincere appreciation for allowing us to protect you and your practice. If you ever have any suggestions on how we could better serve the needs of your practice, feel free to call me directly. We are committed to continue earning this 5-star rating from you in the future. Any and all suggestions towards how we can do better by you would be very helpful and a first step in correcting any areas where me may be falling short.
Warm Regards,
Maury Magids
CEO
512-609-7901
DW
Dr. W.
Seems to be adequate coverage with…
Seems to be adequate coverage with little administrative issues.
Response from Capson Physicians InsuranceAug 6, 2018
Dr. Wenddelken,
We sure do appreciate you taking the time for this review! Rest assured that we will be diligently working towards earning the fifth-star in your next review! If you have any concerns or suggestions on how we can better serve you, please feel free to call me directly!
Thanks again,
Maury Magids
CEO
512-609-7901
DM
Dr. M.
No Rate Increase
No Rate Increase
We have been with them for 3 years and unlike our previous company we have not had a yearly rate increase.
Response from Capson Physicians InsuranceAug 7, 2018
Dr. Martin,
I want you to know how grateful we are that you took the time to review Capson! Your kind words are greatly appreciated and I will pass on your comments to the rest of your support team. Thank you for your Business and continued support.
Maury Magids
CEO
DP
Dr. P.
I had a case filed against me
I had a case filed against me
My insurance agent forgot to include my Business name in my
malpractice coverage as it should have been done. I did not have any problem with previous insurance.
Capson refused to include my Practice name in the coverage.
So I have to hire another lawyer to cover my insurance
It is the agent's and Capson's fault
I am paying for it
Response from Capson Physicians InsuranceAug 7, 2018
Dr. Periyanayagam,
Thank you for taking the time to provide Capson with a review. Whenever there is negative or comment regarding our products or services the executive management team immediately begins an internal fact finding probe regarding the circumstances and not only ways to remedy the situation, but also to learn from the experience in order to improve and better serve our physician customer base.
Based on your comments, you are obviously less than amazed with Capson's performance and that is not in line with our purpose, values, or company wide commitment to provide extraordinary service. After reviewing the details of what you detail in your review, it appears that there was an obvious breakdown in the communication chain from the very beginning including your application process. It appears that you overlooked adding your business name on your application and only included your personal name. Once the application was filed for underwriting approval with your signature, they would have no way of knowing that you also wanted to include you business name on the policy. Please do not think that anyone is placing blame here, your broker should have caught the oversight before they asked for your signature. According to the internal report I gathered, it is documented that your business name was immediately added to the policy and was back dated to rectify the omission that occurred in the application process. The incident that you reference above did not occur at your office location affiliated with the business name, so therefore we are confused by your opinion that Capson is at fault for your very unfortunate circumstance. We fully understand the stress and angst of having to go through the long and distracting litigation process and we are truly sympathetic to your situation. If you would like to discuss this with me or if you have any additional questions, please feel free to contact me directly.
Warmest Regards,
Maury Magids
CEO
512-609-7901
DJ
Dr. J.
Great coverage
Great coverage, usually very quick to respond to requests
Response from Capson Physicians InsuranceAug 6, 2018
Dr. Jordan,
I want you to know how grateful we are that you took the time to review Capson! Your kind words are greatly appreciated and I will pass on your comments on to the rest of your support team. Thank you for your support. If you ever have any questions or concerns, know that I am available to assist your needs.
Maury Magids
CEO
DC
Dr. C.
Good service
Rapid response to a notice of intent to file a claim. My wishes to fight it were honored and the suit ended up being dismissed. I’m glad we didn’t rush to settle.
Response from Capson Physicians InsuranceAug 6, 2018
Dr. Chhutani,
Thank you for your positive words! Please accept my heartfelt appreciation for you taking the time to post a review. Capson prides itself on our claims In-house legal expertise and tenacity when it comes to defending the best interests of our physician insureds. Feel free to contact me directly if you have any concerns or suggestions in how we can do a better job in serving you and your practice!
Maury Magids
CEO
512-609-7901
DS
Dr. S.
Good coverage
Good coverage. Great rates
Response from Capson Physicians InsuranceAug 2, 2018
Dr. Shamma,
Thank you for taking the time to post a review! We are also grateful that you have never had to experience litigation! However, rest assured that if the unfortunate circumstance presents itself, Capson's response will be rapid and handled by one of our in-house claims attorneys not a claims adjuster (We don't employ claims adjusters). Also, If you ever have any suggestions on how we could better serve the needs of your practice, feel free to call me directly.
Warm Regards,
Maury Magids
CEO
512-609-7901
DM
Dr. M.
I am very happy with the service
I am very happy with the service
Response from Capson Physicians InsuranceAug 2, 2018
Dr. Muralidhara,
I want you to know how grateful we are that you took the time to review Capson! Your kind words are greatly appreciated and I will pass your comments on to the rest of your support team. On behalf of the entire Capson Team, please know how much we value your choice in allowing us to serve you and your practice!
Maury Magids
CEO
