Colette
I placed my order under the BOGO but…
I placed my order under the BOGO but there was no code. I sent an email and got a response stating you just have to put two in your cart and one will be free. Not realizing that, I responded to the email asking what I needed to do to fix the issue as I had already placed my order and after no response to the additional 3 emails I've sent, I'm very disappointed.
Response from Capri StudiosJan 19, 2026
Hi Colette, thank you for your feedback. We apologize for the delay in our response. To clarify, the BOGO discount is applied automatically in the cart before the purchase is finalized. Once an order has been placed, our system does not allow us to apply discounts or promotions retroactively. We regret any confusion and appreciate your understanding of our ordering process.