Capri StudiosReviews of capristudios.com

The artwork I received was beautiful, though packaging wasn’t great (the tape they used ripped the back of the piece.)the second piece was not included. Customer service insisted over several weeks that it was on the way, despite not being able to provide tracking info. They promised it would arrive for Christmas. I finally opened a dispute via PayPal.

SCAM. They guaranteed delivery by Christmas. They didn’t create a label on tracking until 12/18. Then nothing. Customer service wouldn’t answer for days and days. Finally got an automated response (same response on both Facebook and email) that said once it’s handed over to the carrier it’s no longer their fault or their problem and there’s nothing they can or will do. But creating a label is not the same as giving it to the carrier. The mail carrier claimed they never received a package (which is true because again creating a label is not the same as it being handed over to be mailed). So not only are we out of a Christmas present but a lot of money (we even TIPPED the “artist” like they said to. Their customer service is the worse I’ve seen, only automated responses, no actual help, and no refund for not receiving any product. BEWARE OF THIS COMPANY! Check Facebook reviews - there’s A LOT more reports of this lately, I am not the only one.

I ordered a print as a Christmas gift. Their website guaranteed delivery before Christmas and a proof within 24 hours. It took multiple days to receive a proof, and the editing process took even longer since the art team submitted the same proof multiple times without any of my requested changes. It’s now 12/30 and my order still hasn’t shipped. I’ve reached out to the company via email only to be told there was a printing technical issue overall so they’re behind. Still no ETA on arrival. Other folks were posting similar comments on Capri’s Instagram, but the company started deleting the comments instead of acknowledging them. Feels very sketchy and I’m not at all confident my prints will actually arrive. I wish I hadn’t ordered from them!

I placed an order on the 26th of November, and as at today (28th of Dec) the print still hasn’t arrived. I’ve been provided stock responses that don’t actually address my comments or questions. Wish I’d never ordered from them, waste of time and money. **Update** Even though a response was provided to say that my item was delivered, it never was. I had to do a chargeback via my credit card to obtain a refund. I have then subsequently been contacted by the company to remove my review, as they are under new ownership (although I haven’t been able to find any proof of this). Be wary of ordering from this company

I received my item and was actually shocked by how poor the quality is for $50. Thank goodness i didn't order a frame. Also, upon unrolling it there are literally bends and folds on the bottom. I reached out for a return about the quality and they said no. Now I’m in talks because of the folds. Don’t order - you can just make it on canva and print at Walgreens for $10.

There was an error in the proof that I missed. I SPECIFICALLY wrote " DO NOT INCLUDE" in the names fields AS INSTRUCTED IN THE DIRECTIONS of all the flowers. The artist added names. I was concerned about the flowers and thought since I specifically wrote "Do not include" that the names were some type of example. Customer service was not helpful, providing conflicting answers in emails. I am EXTREMELY disappointed. This could have been fixed by a refund. This could have been fixed by providing a discount code so I could order a corrected one at no additional cost. But no.

I ordered one of these for Christmas. The proof process never worked so I couldn’t see the drawing, which they said was a site-wide issue and would be fixed. I sent multiple emails that bounced back before I finally got a reply on Instagram. They sent a link to view the proof yesterday, but the illustration was wrong and they’d already sent it to production. I emailed again and was told to let the illustrator know of the changes…but since it’s already in production, there’s no way to do that. I ordered on 12/7 so it would be here for Christmas. Absolute fail, very disappointed.

Warning!!! I recently received my product and it was incorrect and badly damaged. When I got online to contact customer service, I noticed that one of the flowers was from the wrong birth month. After three days of emailing,calling and posting about the mistake, I got a return email that stated a new frame would be returned, but nothing could be done about the incorrect flower. I entered the birth month correctly, but the artist chose the wrong flower. When I received my proof email nowhere on that email showed what flower should be for each month. The proof email stated to review the design, nowhere did it state that I needed to make sure the flowers were correct. This is apparently my mistake and not covered by their smile guarantee. The frame is particleboard and plastic no glass. Please be wary and make sure your proof is 100% because there is no guarantee.