Amy V.
My frame arrived broken
My frame arrived broken. I have searched all over their website and the internet for a phone number to call. They only have a HELP email address and no one has responded. I am beyond aggravated because this is a Christmas give for my mom and now I have to go out and try to find a frame for next week.
Response from Capri StudiosJan 9, 2026
Hi Amy, we are incredibly sorry to hear that your frame arrived damaged. We understand how important this gift is for your mom and we want to help. If you haven't already, please make sure to send us an email with your order number and some photos at [email protected] so we can assist. Due to high volume, our responses are currently taking a few days, but please rest assured that we will get back to you as soon as possible to provide a solution. In the meantime, please remember to check your inbox and your spam folder so you don't miss our message!