Reza E.
Unreliable company
Based on my experience, the most unreliable company , I worked with Javier Padilla the senior advisor !!! Supposed to get line of credit which I knew it’s hard due to my application! But he keep asking to send application, and has told me that it won’t affect your credit score which was lie and they checked credit and I lost points , the worse is they share your personal information without your consent with other companies even the sin number !!! I reported them and waiting for result ! Not Recommended ! Even Careem Roberts was the same and only said : my apology!!
Response from Capital InfusionMar 6, 2024
Thank you for taking the time to share your experience with us. At Capital Infusion, we strive to provide the highest level of service and integrity in all that we do, and we deeply regret that your experience did not meet the standards we set for ourselves and our clients. We take your concerns very seriously and are committed to ensuring the privacy and security of our client's information. We understand the importance of clear and transparent communication, especially regarding matters as crucial as credit inquiries and the sharing of personal information. We are actively reviewing our processes to ensure our advisors provide accurate and comprehensive guidance. Please rest assured that we are looking into the concerns you've raised, particularly regarding your interactions with our team members, to understand how we can improve our service and prevent any similar issues in the future. While we cannot undo the experience you've had, we are dedicated to making things right wherever possible. Your feedback is invaluable to us as it helps us to improve and ensure that we continue to serve our clients better. If you are willing, we would appreciate the opportunity to discuss your experience further and explore how we can address your concerns directly. Please reach out to us at [email protected] at your earliest convenience. Once again, we apologize for any inconvenience or distress this situation may have caused. Thank you for bringing this to our attention.