customer
Reversal of Funding
We used this company to assist with additional funding. We were approved, and the money was funded/deposited. The next day I checked our account and they had reversed the payment and withdrew the money. When I contacted my representative after some investigation he said it was determined that the ID we used to verify everything was fake. It’s the same State Issued ID the CEO has had since 2020. Our representative was great, however the company as a whole lacks integrity.
Response from Capital InfusionJul 13, 2026
Thank you for sharing your experience. We're pleased your representative provided clear communication throughout the process, but we understand how frustrating it would be to have funding reversed after believing everything had been finalized. As a financing partner, Capital Infusion works with a network of independent funding providers, each of which maintains its own underwriting and compliance policies. While we advocate for our clients throughout the process, certain decisions ultimately rest with the funding provider. We regret that this experience did not meet your expectations and appreciate you taking the time to share your feedback.