Sarah B.
I ordered a purple dress
I ordered a purple dress, waited two months for a notification of any sort. I emailed support to ask when I could expect the dress and they replied saying that they could not fulfill the order and offered a refund or credit. Number one, what the hell. Why would you have a dress listed that you can't produce? Why are you advertising it? Second, why would you not email me or reach out to me to let me know, rather than sitting on my money hoping I don't say anything. Extremely disappointed.
Response from capeclique.comSep 2, 2022
Dear Sarah, we are sorry for this and thanks for your kindly review. Apologies for not informing you about this quickly. Even though we tried many times, the dress in your order was unable to be produced due to the shortage of raw materials. Regret for the inconvenience caused to you and we refunded your order. As a young brand, we are working hard to develop and improve everyday, we hope you'll stick with us to see how we grow. Thank you for your understanding in advance.