Hayley M.
COMPANY CALLS CUSTOMERS TO MAKE THEM DELETE NEGATIVE REVIEWS
I WAS CONTACTED BY CAPE CLIQUE VIA PHONE CALL AFTER I LEFT A NEGATIVE REVIEW ASKING ME TO REMOVE OR THEY WOULDNT REFUND ME AFTER HORRIBLE AND PURPOSELY STUPID SERVICE. I spent 1+ month arguing with their customer service lady - the same team member for this whole time, that is if they have a team - as they had sent me the wrong dress. I sent them a photo of what I had received and what I had ordered. The woman for the entire time insisted that what I had ordered IS what turned up and that I was wrong. She tried to imply that I may not have been wearing the dress properly or that it was actually a case of accidentally ordering the wrong dress myself. Was incredibly strange and uncomfortable that their own customer service team used an actual method of gaslighting on me. I only, ONLY was listened to after leaving a review and being called - at 8PM at night, internationally - and it was then that Jane told me she finally seen my problem. Horrific company that clearly do not train their agents. I only promise to remove this review if they entice me with money.