CapandGownDirect.com Reviews | Read Customer Reviews of capandgowndirect.com

CapandGownDirect.comReviews of capandgowndirect.com

4.7463 reviews
Clothing & Underwear
140 58th St Ste. 6G, Brooklyn, New York

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CapandGownDirect.com

About CapandGownDirect.com

The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at [email protected] if you have any questions!

CapandGownDirect.com (capandgowndirect.com) has 463 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: capandgowndirect.com
Category: Clothing & Underwear
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 8% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CapandGownDirect.com reviews

Showing 20 reviews with 1 star · Clear filters

Cynthia K.
Mar 18, 2022
I have not received my purchase and…
I have not received my purchase and attempts and getting tracking info have failed. I need a refund processed. Please respond.
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Adriana C.
Jul 13, 2021
I didn't receive my order
I didn't receive my order. I don't know where the delivery person placed it.
Response from CapandGownDirect.comJul 14, 2021
Hi Adriana, your package has not arrived yet. The tracking number shows out for delivery today, Wednesday July 14. I'll send you the tracking number again and please check again when you receive the delivery email. You can also sign up for text notification via the "Get Status Updates" button in the tracking link. Thank you!
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FOA
Jan 31, 2020
ORDER NOT DELIVERED
As of today and this minute of writing, my order has not been delivered. It's difficult to get hold of the seller to the point that I'm going to report this seller to the Better Business Bureau.
Response from CapandGownDirect.comFeb 10, 2020
Dear FOA, I apologize for missing the call from you today, and the lack of communication about your package status after we spoke over the phone. After you informed us about not receiving your package on time on Jan 23, I inquired the delivery partner about the delay and according to their investigation, it turned out the package we sent was damaged and could not be delivered. We sent a new package as replacement on Jan 30, and I'm sorry you were not notified about this package as of Jan 31. Per your email to us, I'm glad you finally received the package on Feb 1. I've also refunded you the shipping cost you paid as a token of apology. Again, my sincere apology for the poor shopping experience. If there's anything else I could do, please do not hesitate to let us know.
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Russell S.
Sep 20, 2019
not a crazy rant but important insight
I ordered from caps and gowns because the website made it seem like the products offered were high quality and the main draw for me was quick delivery. I paid $80 for the cap and gown and roughly the same again for 5 day international delivery. A month later I am still waiting for delivery. Caps and gowns did issue a $30 refund but I am without the product I paid for. The orders are broken into two parts. My hood for my gown arrived but was handed over to a secondary source in China. The quality is poor and nothing like what was ordered. I have attempted on each occasion to be understanding of the issues that have arisen but it has reached a point too ridiculous not to shame this company. I would strongly recommend any other service over this.
Response from CapandGownDirect.comSep 20, 2019
Hi Russell, I apologize about the poor experience. We completely understand your frustration as a customer and take full responsibility for the delayed/missing shipment. The master gown has been refunded in full while we are still waiting for the package search result from USPS. For the customized hood, based on the UK-style hood picture you provided, we contacted our supplier in China who knew better about the UK-style and shipped directly to you in Malaysia for faster delivery. We are sorry it was unsatisfactory and have emailed you to discuss how we can make it right.
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