CapandGownDirect.com Reviews | Read Customer Reviews of capandgowndirect.com

CapandGownDirect.comReviews of capandgowndirect.com

4.7463 reviews
Clothing & Underwear
140 58th St Ste. 6G, Brooklyn, New York

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CapandGownDirect.com

About CapandGownDirect.com

The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at [email protected] if you have any questions!

CapandGownDirect.com (capandgowndirect.com) has 463 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: capandgowndirect.com
Category: Clothing & Underwear
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 8% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CapandGownDirect.com reviews

Showing 20 reviews with 1 star · Clear filters

LaKeshia G.
Jun 11, 2023
I order my son graduation back in April…
I order my son graduation back in April my son graduated was May 24,2023 @ 9:00 a.m my son cap and gown didn’t come back in time after I had pay triple just for FedEx get the cap and gown on time and still didn’t receive it I was disappointed my son didn’t have a cap and gown on graduation day the company had excepted my pay but they had two different address but wasn’t for sure which address to send it when the company didn’t try reach out or call me
Response from CapandGownDirect.comJun 12, 2023
Hi LaKeshia, Thank you for your honest description of your point of view. For some reason your order didn't come through until May 22nd 2023, 2 days before your son's graduation. When your order was finally in, including your expedited shipping, our team did all they could to send this out to you so that it would make it before the 24th. FedEx ended up being delayed and sometimes these things happen. We understand your son's day didn't go as planned, if you would like to return the gown for a refund we can process one for you. Another options is sending you a refund on shipping. We hope you will accept one of these 2 options. Thanks again.
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AB
Jun 5, 2023
Shipping took way too long
Shipping took way too long, my graduation already passed.
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Jennifer O.
May 12, 2023
Wronitem sent and I called to have a…
Wronitem sent and I called to have a new one sent and it never showed up. I am returning my order
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Itzel L.
Nov 14, 2022
My grad caps didn't arrive 😓
My grad caps didn't arrive 😓. My order marks the package as delivered but I didn't recieve anything.
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Undisclosed
Aug 27, 2022
Unresponsive
Tryptophan return and the emails are being returned. Please help.
Response from CapandGownDirect.comAug 29, 2022
Hi there, I see your order. I'm sorry you haven't been able to get through. Our email is [email protected] and our number is 844-888-4696. Please give us a call. We are open 9AM-5PM EST We want to correct this issue. We look forward to your call!
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Apostle T.
Aug 19, 2022
Update Review
I’m sorry I wrote the wrong review. It was great to do business with online cap and gown. Just waiting on one more item!!! Sincerely, Apostle
Response from CapandGownDirect.comAug 19, 2022
Hi Apostle, Thank you for your feedback. I'd like to correct this issue for you. You can give us a call at 844-888-4696. Or email us at [email protected] If you were charged twice we will make sure you get refunded.
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Stephanie
Jun 4, 2022
They sold me the wrong size the day…
They sold me the wrong size the day before my graduation. Yea
Response from CapandGownDirect.comAug 19, 2022
Hi Stephanie, We know we can't fully correct this issue for you, we would lover to send you a full refund for this. Please give us a call at 844-888-4696.
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JA
Apr 5, 2022
Phones not answered
I placed an order March 22 and still have not received it. I've tried calling 3 different numbers and have not been able to reach anyone to ask about my order.
Response from CapandGownDirect.comApr 13, 2022
Hi JA, Thank you for your review. We apologize for the gap in communication. There was a miscommunication with someone from Hearts of The Lord in regards to the diploma cases. The diploma case will be given to you on graduation day. We will sent out the rest of your order today.
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