Canvas FactoryReviews of canvasfactory.com

Response from Canvas FactoryMar 19, 2020

Hi Gary, I am very sorry to hear about your frustrating experience. Its very difficult for us to identify the issue if we do not get sent a clear image of the canvas you have received. The image you have sent us 17kb, whereas the original image is 3.6 MB The reason why we need a clear image taken outdoors in natural lighting is because a lot of customers initially open their canvas order in a dark or poorly lit room. Its a great image, so hopefully we can get this resolved for you. If you can take a high quality image and email it to us, we will certainly look into assisting you further :) Kind Regards Amanda

Response from Canvas FactoryJan 20, 2020

HI Yelizaveta We have actually emailed back to you earlier today. Your order/ticket is with our Production Manager and we are waiting for feedback/approval for the refund. Once we do have an update, we will email you ASAP. Regards Rory Customer Service Manager

Response from Canvas FactoryJan 15, 2020

Hi Dennis I am really sorry to hear this. The last update was on 2019-12-30 15:35 - In transit. There is a possibility its either missing in transit or its been held up in customs I will get our support team to commence an investigation. We will reach out to you via our Help Desk Kind Regards Amanda

Response from Canvas FactoryDec 17, 2019

HI Alexis, I am sorry to hear you are not happy with your order. We have a ticket open in our system for you and your order is being reviewed. All goods are insured for damaged I think there are two issues to be addressed here - 1 - Damaged items - we can ship a replacement as per our T&C's 2 - The type of product you have chosen. I can see the images you have used are quite zoomed out, so the faces are very, very small. The weave of the canvas would create distortions in this instance. In order to rectify this you will either need to choose different images , or zoom in, or choose a different product. We are more than happy to offer you a store credit to the value of your order to enable you to place a new order :) Our team will reach out to you via our Support system to action. Kind Regards Amanda