Veronika L.
The proofs that I got was never…
The proofs that I got was never checked. I explained in great detail that the images had extra bleed because the bleed information I was provided by customer service was incorrect. Conversations went back and forth for over a week and not even 1 time I got something that was close to print-ready! Customer service refused to even try to adjust images to fit the frame and I was not able to do it because the tool is not accurate enough. Trying to get my proofs for over a week made me run pass my deadline. In the end I gave up and asked for my order to be canceled and money to be refunded. I went to another company and provided them with exactly the same files and had absolutely no issues whats so ever. I was able to get perfect proof from another company on the same day and get the printing started! I will never try to work with Canvas Factory again!!!
Response from Canvas FactoryAug 18, 2020
Hi Veronika I am sorry we could not help you in this instance. We are very busy and sometimes we just cant meet required deadlines. I am glad you eventually resolved your requirements :) Kind Regards Amanda