Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Canvas Factory (canvasfactory.com) has 501 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
canvasfactory.com
Website
canvasfactory.com
Category
Photography
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: January 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This is a SCAM, you pay for a product and claim to be in Australia.
Suddenly no feedback and no response...
Please dont make the same mistake as we did...
Response from Canvas FactorySep 6, 2021
Hi Marco
I am sorry to hear about your frustrating experience. I can see your order was shipped with DHL on the 23rd July and the fact it has not yet been delivered is a concern. It may be a "missing in transit" but we do need confirmation from DHL first before we can rectify the situation.
I am not sure why you think we are a scam, but please be assured I will investigate and come up with a solution for you
Kind Regards
Amanda
EG
Eric G.
The Canvas Factory isn't a scam, but it's incompetent at shipping.
The Canvas Factory isn't a scam, but it's incompetent at shipping. I ordered a custom-sized canvas print. It was packed badly, and shipped from China to the US without any cushioning or reinforcement for the corners, and not even an extra layer of cardboard to protect the printed surface of the canvas, in a thin cardboard box that was barely larger than the canvas. The box arrived with one large depression and several small dents in the sides. The canvas itself wasn't ripped, but it was badly stretched out in the spots directly behind the damaged areas of the box, and looked terrible. I sent the company a number of photos of the damage, with a written description. They replied that they were forwarding the photos and description to their factory, and they would take appropriate action. I foolishly thought that was a gesture of good faith, and ordered a second canvas; this one was a standard size. When the second canvas arrived, the box was again thoroughly inadequate to protect the canvas, and was no longer even properly sealed on one side, and was bent in half diagonally. I took photos of the box, as it was, when it arrived. I also documented the damage to the canvas itself. The frame of the canvas was also broken on two diagonally opposite corners. The frame was constructed with cheap fasteners that broke when the unreinforced box was mishandled. I never got any further reply from the Canvas factory about the first problem, and I sincerely doubt that the company will make any good faith effort to rectify the situation. I blame myself for being foolish enough to order from them a second time. Their standard practice for packing and shipping internationally is incompetent and uncaring, and renders their products unusable. I do not recommend using the Canvas Factory.
Response from Canvas FactoryAug 20, 2021
Hi Eric
I am sorry to hear about your experience. I will reach out privately to you with some solutions. Our custom sized prints destined for the USA used to be manufactured in China. We have recently moved production to Australia. The cardboard used for the boxes is quite rigid so it seems like the delivery companies are being a bit rough.
Orders are fully insured for damage in transit.
To be honest,. considering the volume of orders we ship around the world, we don't see damage like this often. However, having it happen twice in a row is very frustrating!
We certainly do not want you out of pocket and will do our best to come up with a solution.
Kind Regards
Amanda
EZ
esther Z.
Our acrylic collage came bent out of…
Our acrylic collage came bent out of shape and sloped
Response from Canvas FactoryAug 4, 2021
Hi Esther
That is very unfortunate. Please send through an image of the bent acrylic print to us at [email protected] so we can have this sorted out for you.
Regards
Rory
Customer Service Manager
CF
Christine F.
The worst service
After 23 days, they still have not provided my product, they stated they had mailed it, provided a tracking number for a non-existent mailing which never updated. Its been 8 days since the tracking number to nothing was issued, and now I'm getting the run around on my refund. I feel totally SCAMMED.
Response from Canvas FactoryFeb 23, 2021
Hi Christine
I have recently reviewed your order and we do apologize for the delay. We produce our Acrylic prints going to the USA on our Facility in China which is operating on a limited capacity because of the recent Lunar New Year. This was mentioned on our email correspondence with you the past week.
I have escalated this to our Finance team so that we can have your order refunded. Please feel free to email us if you need anything else moving forward.
Regards
Rory
Customer Service Manager
BE
Ben
China printed and slowest shipping ever.
I wasn’t aware that these prints were made on another continent, they printing didn’t even start until I did a live chat with a representative, and shipping from CHINA is so damn slow. Never using Canvas Factory again - no basic expectations have been met.
Response from Canvas FactoryFeb 10, 2021
Hi Ben
We are terribly sorry about the hassle you have experienced with us and we are hoping you are doing well.
Tracking for your order mentions that the order was delivered yesterday. Please let us know if you need anything else moving forward.
Regards
Rory
Customer Service Manager
DB
DB
I am still waiting for my order to be…
I am still waiting for my order to be delivered!
It has been over 3 weeks since I placed the order (#5477079);
If I would have known it would take this long, I would not have ordered from your company. Thank you.
Response from Canvas FactoryJan 14, 2021
Hi David, I am really sorry for the delay and I hope you are keeping safe.
Our records are showing your item was delivered at 4:30pm on the 12 January.
Please can you let us know if this is not the case, so we can request a proof of delivery
Kind Regards
Amanda
TS
Tammie S.
Don’t order from this company!
Never received my order. Company won’t even reply to my emails! They had no problem taking my money though. Terrible way to run a business! Very disappointed. Save your money and order elsewhere!
Response from Canvas FactoryJan 11, 2021
Hi Tammie
Thanks for reaching out. Your order is ON HOLD in our system as your image is blurry. Our last correspondence to you was sent on the 21 Dec. Please can you check your spam folder.
We are more than happy to process a refund if you do not wish to progress, but we do need a reply from you. If you are having trouble contacting us please may I suggest you reach out via Live Chat so that we may resolve for you
TF
TF
Not arrived
Not arrived ! No idea ehat happened , will never ever use your site again
Response from Canvas FactoryJan 12, 2021
Hi TF
I am really sorry to hear this.
I can see your order was shipped on the 23 December and Canada Post are showing an estimated delivery date of the 14th January.
Due to the huge volumes of online orders being processed by couriers this year, delays can be expected. Unfortunately this is the reason why we can't guarantee delivery time frames.
We do have an open ticket on our system and we will continue to monitor this for you :)
