Canvas FactoryCreate beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Canvas Factory (canvasfactory.com) has 501 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Enrico B.
Bc it was a failed payment how will you ask me to give a review on an order that was on failed payment.
Response from Canvas FactoryAug 21, 2022
Hi Enrico We do apologize for the inconvenience. Do disregard the automated email that our system has sent you. If you have any other concerns, please do let our team know and you can email us at [email protected] Rory Customer Service Manager
MG
I have used this company a few times, however, after my latest experience, I will never use them again. I live in Germany and ordered from the German website. It wasn't until well after I placed the order and got the tracking number that I discovered the canvas I ordered would be produced and shipped from Australia, which meant I had to wait weeks for it to be shipped and then had to pay quite a bit in import taxes/processing fees when it arrived. It seems pretty disingenuous not to make it clearer where products are being shipped from, especially as in the past when I've ordered from this company, the canvases have always been produced & shipped within Europe and the company address shown is for the Netherlands. As for the canvas itself, the print quality is decent (as it should be for the price) but the canvas has been fitted poorly and is loose. Obviously harder to get this sorted given that any returns need to be shipped back to Australia! When I emailed the company with my complaints, the response was very dismissive.
Response from Canvas FactoryJul 5, 2022
Hi Marita Thanks for reaching out. Yes, we used to manufacture canvas for delivery in Europe via our Production team in the Netherlands. Unfortunately due to the high cost of producing in this location, we started shipping from our Chinese team. Unfortunately this was not a viable solution due to the numerous lock downs during Covid, causing significant delivery delays. We now ship a lot of product from both Australia and NZ. Lots of companies don't disclose where their products are manufactured. We don't state anywhere on our web site that we do manufacture anything in Germany. Lots of business trade globally. Product can be sourced from various locations and shipped all over the world. If you had asked us prior to purchase where the item is manufactured we would have been more than happy to let you know. With regards to the canvas being loose, please feel free to take a video and email us at [email protected] so that we may review for you. If a production issue is evident we can certainly process a refund. Could you also please include details of the import fee you had to pay and attach an invoice so we can review this as well. Hopefully we can sort something out here for you :) Kind Regards Amanda
Wanda
Within days of placing my order I received notice it shipped with a tracking number. After 2 weeks of checking the number and finding no information, I did an online chat. The Rep was very nice and asked me to give it more time. A week later I received an email from the company stating it had shipped and tracking number. The next day I received notice my order was in production. Then another mail with a new tracking number. That was a week ago. Checking the tracking results in No infor, simply that it's shipped. Contacted the company yesterday and was told it would arrive by Jun 24. That's tomorrow. We'll see!
Response from Canvas FactoryJun 24, 2022
Hi Wanda We do apologize for the confusion with your order. Im glad that our team has sorted this out for you on our end. Right now, the tracking for the shipment estimates that the order is scheduled to arrive on the 24th. Do let us know if this is not the case so we can chase this up for you. Regards Rory Customer Service Manager
Art C.
I still have not received my order
Response from Canvas FactoryJan 31, 2022
Hi Art Currently your order is still in transit and can be tracked down using the tracking information sent to you via email by our system. Our team will try to chase this up on our end and will get in touch once we have any updates for you. We apologize for the delay and appreciate your patience. Regards
Kimberly M.
Placed an order a week before Christmas and have yet to see the pic! Would not recommend this company. There has been no contact/ updates on where my item is.
Response from Canvas FactoryJan 14, 2022
Hi Kimberly We have kept you up to date via our system emails regarding your order. We do apologize for the hassle as there has been massive delays with couriers the past few weeks (especially with international shipments). Please leave this with us and we will chase this up on our end. We will be emailing you directly once we have any updates. Regards Rory Customer Service Manager
Oleg A.
I ordered the print on NOVEMBER 24 to be sure to get it in time for Christmas. The delivery time on the website is 5-7 days. Today is already January 7th, but I still haven't received anything. The seller refuses to return the money, explaining that he is not responsible for the work of courier services. 5 days ago he ordered this print from another company and has already received it. I do not recommend anyone to work with this company. Update - today is already January 12, the order has not been received, the money has not been refunded.
Response from Canvas FactoryJan 19, 2022
Hi Oleg I am so sorry to hear about the delay with your order. The status is now showing as Delivered. If this is not the case , please let me know. We are currently in the process of reviewing our International stores as delivery time frames have blown out considerably due to Covid restraints. Kind Regards Amanda
Chris
I ordered 2 large canvas prints with frame. Cost $557. 14 months later and the glue holding the canvas to the frame is coming apart. On 1 print, it came apart and the canvas fell off the wall, leaving just the frame still hanging. Nearly hit my kids. This is cheaply produced. DO NOT BUY
Response from Canvas FactoryJan 4, 2022
Hi Chris That is very unfortunate. Please do let us know what your order number (as well as send through images of the frames mentioned) so we can look into this for you. Our email is [email protected] Rory Customer Service Manager
Louis V.
Unless your happy with your order being shipped from Australia and taking (in my case so far, 46 days and still no sign of it) I wish i'd just ordered somewhere else. You need to be way more transparent about where you are shipping from. Your order invoice says Canvas Factory Steenovenweg 9 Montfoort, Utrecht 3417 XR Netherlands so one would assume you are printing and shipping from Netherlands, to where i was trying to send this... Obviously your trying to cheap out and have printing done at where it's cheapest but BE HONEST about that so people don't have to waste their time!
Response from Canvas FactoryDec 6, 2021
Hi Louis I am sorry to hear that you are still waiting for your order. Whilst our web site does advertise a site location, we do not make any references to products being manufactured in the Netherlands. If you had asked us we would have confirmed the manufacturing location as being in Melbourne Australia. We manufacture products in various parts of the world and we don't hide the fact, all you have to do is ask. Its not just about price, but also about operational capabilities, staffing, material availability to name but a few. We have experienced a number of challenges during the past two years and we have on a number of locations had to swap manufacturing locations to avoid delays due to lockdowns. Kind Regards Amanda
