Canvas FactoryReviews of canvasfactory.com

The quality of my print was as good as I expected. The customer service sucked. My package got lost because they shipped to a PO Box via UPS. Doesn't work like that folks. I ended up receiving it later because an old landlord told me it was delivered to my former address. Wish they had stated what shipping service they used as I couldn't get anyone to help me track it down and they wouldn't issue a refund.

While the chat and email support was rapid, it required numerous contacts to clarify a relatively simple issue of retracting one image and replacing with another. I paid extra for "designer" reviews, but there was little notification in a timely manner of the problems encountered with my image file until late in the process, and then I was not told exactly what was the problem, delaying my providing a revised image file. And when that was settled in some way I had to ask many times to obtain confirmation of receipt and processing. Also, I had no idea of the long time line for images to be printed and delivered. Probably, that was due to it being produced in China, which I found out in the end when my order was shipped out, which should have been clearly explained at the beginning as affecting delivery. Why couldn't the production be in another country? It seems I was largely communicating with an Australian office with email, and somewhere else via chat. Website shows an office in Chicago Illinois, and with production in China makes this business long drawn out and complicated, so no one seemed to know the full picture, including your support staff, and of course myself. I have not yet received the prints as of today---Monday the 23rd, 9:39 AM, EST. I started out in the first week of December and here I am caught up in Christmas season delivery! Furthermore, their website has never registered my order # so I could check progress. Their email support and chat reps explained that was because I registered first as a guest and only later as member --- a very unacceptable response to any customer who wants to follow order progress.

I felt like the process overall has been fairly slow. I don’t like the email reply system because it does feel genuine. I know I am in contact with someone in the other line but it feels automated. Ordered my prints about a month ago and still have yet to receive them.

Our collage arrived from China broken (very bad). CF was fast in responding that a new one would be produced and that we would receive an email when it was shipped (good). A week later we are waiting (not so good). The collage printed on plastic did look nice, however. And creating it online was easy. We were able to configure it in a way we didn't seem to be able to do on other sites. Ah, if only...

good sales and promotions but terrible communication. unable to update shipping status weeks later. no estimates as to when merchandise will arrive on orders. long lag times to even reply.

I ordered a canvas from canvas factory for my dad for father's day after searching for FAST canvas prints. The canvas arrived from China just this week - a full MONTH after father's day. Total waste and super disappointed.

Overall 2 stars. Good service to complete order in 6 days but my order is currently has been in shipment for 13 days, and counting. Have not received order yet, dont know about the quality

Long shipping time and the product was damaged upon arrival. No apologies give or status of the replacement.